Sr. Customer Experience Specialist

Posha · India

Posha is building robot kitchens for the future.

Our first product, the Posha Countertop was recognized as one of TIME’s Best Inventions of 2025 and received rave reviews from The Verge and WIRED for bringing robotics and AI into everyday kitchens.

We’re a fast-growing Series A–funded startup backed by Accel Partners and we’re just getting started.

See it in action:

What can I expect from this role?

As a Customer Experience Specialist at Posha, we see you as capable of streamlining various processes over the coming few months and helping us navigate roadblocks remotely while we scale and put a few thousand devices at our users home in the US.

What will my work responsibilities look like if I join Posha?

In this role, you’ll be a part of the Customer Success function and key responsibilities shall include but not be limited to –

• Manage all customer-centric communication channels – including app and website chat flows – while maintaining key support metrics
• Handle customer concerns end-to-end: direct them to the right solutions, follow up with internal teams, and ensure satisfaction
• Own customer relationships in an external-facing role, primarily with users based in the USA
• Use CRM tools to manage the customer lifecycle and track engagement
• Identify and remove process roadblocks; suggest improvements to management and automate repetitive workflows
• Work on community engagement strategies to drive retention and reduce churn
• Relay customer insights and feedback to product, operations, and engineering teams to influence key decisions

What makes you a match for us?

• Willingness to work in US timings (Rotational shifts between 9PM to 2 PM IST)
• Professional Experience: 2+ years of experience in Customer Success
• Exceptional English communication with clear diction – any experience of supporting US-based customers/clients is a plus
• Intermediate Excel skills and should be comfortable with tech tools and streamlining processes as much as possible
• Should be process-driven, an effective communicator, and appreciate a dynamic work environment
• Patience, empathy, strong interpersonal & relationship building skills

Working at Posha

• Equity ownership through our ESOP program
• Comprehensive wellness benefits to keep you thriving
• Quarterly reviews built for fast career acceleration

And of course working with a team that's genuinely obsessed with great food.

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