Global Service desk/ Technical support

Job Title: Specialist - TSC Location: Bangalore Experience: 1 to 5 years in Global Service Desk Role Purpose: Provide high-quality Technical support via voice, chat, and email channels to customers/internal stakeholders. Ensure quick resolution, excellent communication, and a positive service experience. Key Responsibilities: • Handle inbound/outbound calls, chat, and email queries with professionalism and empathy. • Understand and resolve customer issues within defined SLAs. • Escalate complex issues to senior specialists/team leads when needed. • Document interactions accurately in the CRM system. • Meet KPIs: first contact resolution, response time, quality score, and CSAT. • Adhere to shift schedules, especially during US business hours (night shift).