Customer Experience Representative-Cisco

Job Purpose: To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business: Responds to inquiries. Expedites critical orders. Communicates dispositions. Researches and resolves problems. Research orders. Provides quote preparation. Orders tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and-or other such support to sales team members and-or external customers. Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics. Performs other duties as assigned. Respo