Front Desk Agent

Donohoe Hospitality Services · United States

Position: Front Desk Agent Location: Cambria Hotel College Park Department: Front Office Reports To: Front Office Manager | Front Office Supervisor Status: Part-Time Salary Range: $16.00 - $17.00 per hour (experience-based compensation) Who We Are At Cambria Hotel College Park, we blend contemporary style with personalized service to create a casually sophisticated experience for every guest. Located just steps from the University of Maryland and minutes from the heart of Washington, D.C., our hotel is a hub for travelers seeking comfort, connection, and convenience. We are a proud upscale collection designed for the modern traveler. Our hotel features locally inspired design, spa-style bathrooms, and tech-forward amenities that reflect the vibrant energy of our community. Whether it’s a business trip, a campus visit, or a weekend getaway, we provide a seamless stay that feels both elevated and approachable. Our team is passionate about hospitality and committed to delivering memorable experiences. We believe in creating a workplace where individuality is celebrated, growth is encouraged, and service excellence is a shared goal. At Cambria College Park, we don’t just welcome guests—we welcome them like family. Who You Are You’re the kind of person who lights up a room just by walking in. You’ve got a natural vibe for hospitality, a sharp eye for detail, and a cool, confident way of handling anything that comes your way. You’re not just checking guests in—you’re setting the tone for their entire stay. What You’ll Do

• Greet guests with warmth, authenticity, and a genuine smile
• Handle check-ins, check-outs, and reservations with precision and personality
• Be the go-to for guest questions, requests, and unexpected moments
• Navigate systems like a pro—process payments, manage room keys, and keep things running smoothly
• Collaborate with housekeeping, maintenance, and other departments to deliver seamless service
• Stay sharp on hotel offerings, local hotspots, and insider tips
• Keep the front desk area polished, professional, and welcoming
• Jump in where needed—because teamwork makes the magic happen

• 1+ year of customer service or hospitality experience (hotel front desk a plus)
• Strong communication skills and a natural ability to connect with people
• Tech-savvy with basic knowledge of property management systems (we’ll train you!)
• Ability to multitask and stay cool under pressure
• Flexible availability, including weekends, evenings, and holidays
• A polished, professional vibe and a guest-first mindset
• Hunger to learn, grow, and be part of something special

• Ability to remain standing for extended periods and occasionally lift, carry, push, or pull up to 25–35 pounds
• Thrive in a fast-paced, guest-focused environment while managing multiple priorities efficiently
• Maintain professionalism, composure, and sound judgment in high-pressure or challenging situations
• Strong communication and interpersonal skills, with the ability to engage guests and team members effectively

• The hotel operates 24/7, necessitating that department schedules be adjusted to accommodate varying business demands. Employees may need to work shifts outside their preferred or usual hours.
• Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook.