AI-Driven ITOM Solutions Architect

ServiceNow · Dallas, United States

ServiceNow is moving from a workflow platform with AI features to an AI platform where agents do the work. The ITOM Solution Architect designs and leads technical delivery of ServiceNow ITOM solutions across CMDB and service data foundations, Discovery, Service Mapping, ITOM Health, event intelligence, and service observability, and increasingly designs the agentic layer built on top of them.

The role moves between deep technical design and executive advisory, with the judgement to give