Account Manager

The RoleThe Account Manager is an essential member of Belay Diagnostics’ commercial organization, working in close partnership with and reporting directly to the Business Development Executive (BDE) assigned to each territory. While the BDE focuses on acquiring new hospital and health system accounts, the Account Manager is responsible for deepening and expanding Belay’s presence within a defined set of strategically important, high-volume customers. The Account Manager serves as the primary day-to-day point of contact for these accounts, driving test volume growth by building strong, trust-based relationships with laboratory teams, clinical operations staff, and patient care teams within each institution.The ideal candidate is a highly organized, relationship-driven professional with experience navigating complex hospital environments and a demonstrated ability to engage effectively across multiple internal stakeholders. This role demands someone who is comfortable operating at both the strategic and operational level — capable of identifying growth opportunities within an account while simultaneously ensuring the workflows, processes, and integrations that support test utilization are functioning optimally. The Account Manager must be a collaborative and resourceful team player who can operate with ease in a dynamic, fast-paced startup environment and adapt fluidly as business priorities evolve.

Make sure to apply with all the requested information, as laid out in the job overview below.
Responsibilities
Partner closely with the territory BDE to develop and execute account-level strategies that drive Belay test volume growth at high-priority hospital and health system customersServe as the primary post-onboarding point of contact for strategically important accounts, owning the day-to-day relationship and ensuring a consistently exceptional customer experienceBuild and maintain strong working relationships with laboratory leadership, lab directors, pathologists, clinical laboratory scientists, and support staff at target accountsCollaborate with clinical care teams — including nursing, case management, and neuro-oncology coordinators — to ensure Belay testing is integrated into relevant care pathways and ordering workflowsIdentify and address barriers to test utilization by working cross-functionally with Belay’s operations, lab, and market access teams to resolve issues quickly and effectivelyMonitor account-level testing trends and proactively develop action plans to address volume gaps, underutilization, or workflow inefficienciesConduct regular business reviews with key stakeholders at priority accounts to communicate performance metrics, reinforce clinical value, and identify opportunities for growthWork closely with Belay’s laboratory and operations teams to ensure specimen logistics, requisition processes, and result delivery are optimized for each accountSupport the BDE in transitioning newly onboarded accounts by executing the hand-off checklist and assuming ownership of the ongoing customer relationshipMaintain accurate and complete documentation of all customer interactions, account intelligence, and action items in the Company’s CRM platformCommunicate relevant competitive intelligence, market dynamics, and customer feedback to the BDE and senior leadership on an ongoing basisActively contribute to the continuous improvement of Belay’s commercial and operational processes by surfacing insights gathered from customer interactionsRepresent Belay Diagnostics at relevant local and regional professional events, tumor boards, and institutional meetings as appropriateOperate with a high degree of responsiveness, urgency, and professionalism when addressing customer-facing issues or internal escalationsBe responsive and nimble when dealing with the demands of both internal and external customers and partnersWork products must be delivered in a timely and professional mannerCandidates will need to demonstrate strong technical proficiency with standard business applications and CRM toolsMust be adaptable, able to pivot based on business needs, and willing to operate in a highly dynamic startup environmentConduct business with internal partners and customers while maintaining the highest degree of ethical standards, adhere to Company values, and operate with integrity
Qualifications
Bachelor’s degree with 3+ years of experience in laboratory diagnostics, oncology, or clinic-adjacent role within a hospital setting (e.g. RN, Lab Tech, Clinical Coordinator)Relevant experience working within or selling into hospital laboratory, pathology, or clinical operations environments strongly preferredFamiliarity with laboratory workflows, specimen handling processes, and the operational dynamics of hospital-based laboratory departmentsExperience interacting with laboratory personnel, including support staff and laboratory directorsStrong interpersonal and communication skills with a proven ability to build credibility and trust with clinical, laboratory, and administrative personnelAbility to articulate the clinical and economic value of specialized laboratory testing to diverse audiencesFamiliarity with CRM platforms, Microsoft Excel, and standard business applicationsDemonstrated time management and organizational skills with the ability to manage multiple priorities simultaneously across a defined territoryMust be willing to travel overnightMust have a drivers license
Knowledge, Skills, and AbilitiesStrong understanding of laboratory testing workflows, terminology, and clinical use cases in molecular diagnostics.Excellent written communication skills with the ability to craft persuasive, clinically grounded appeal letters.Advanced analytical skills to interpret denial rationales and payer policies.Comfortable working in a fast-paced, growth-stage environment with evolving processes and systems.Highly organized, detail-oriented, and able to manage multiple priorities and deadlines simultaneously.
Belay Diagnostics offers excellent health benefits (Medical, Dental, Vision, Life, and Long-Term Disability) and a 401(k) program. Belay is a team of dedicated and collaborative employees committed to improving healthcare.
Belay Diagnostics is proud to be an equal opportunity workplace. All aspects of employment decisions will be based on merit, competence, performance, and business needs. xzbcwsv We do not discriminate on the basis of any status protected under federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for our colleagues.