Lead Talent Development Specialist - WIOA

Jobgether · Remote, United States

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Talent Development Specialist - WIOA based in the United States.

Make a meaningful impact on workforce development by helping ensure that employment and career advancement programs deliver effective, compliant, and high-quality services. As a Lead Talent Development Specialist, you will oversee quality assurance activities, review case files, and ensure adherence to contractual requirements and applicable workforce regulations. You will work closely with workforce professionals, program teams, and customers from diverse backgrounds to strengthen service delivery and improve program outcomes. Through training, reporting, and continuous process improvement, you will help establish consistent practices and support accountability across workforce initiatives. This role combines quality assurance expertise, operational oversight, and hands-on collaboration in a service-oriented environment. Join a mission-driven team dedicated to expanding career opportunities and helping individuals build sustainable futures.
\As Lead Talent Development Specialist, you will support the quality, consistency, and compliance of workforce development programs by monitoring processes, strengthening procedures, and helping teams meet established performance standards. Review case files and records to ensure compliance with contractual agreements, program requirements, and applicable federal, state, and local workforce regulations.
Conduct quality assurance reviews and implement monitoring procedures to evaluate the accuracy, completeness, and consistency of case management activities.
Develop, implement, and enforce quality assurance plans to improve program effectiveness and service delivery.
Compile, analyze, and organize program data to support performance reporting, progress monitoring, and informed decision-making.
Provide case management support, determine customer eligibility, and complete data entry tasks when required.
Conduct training sessions, orientations, and presentations to communicate program requirements, quality standards, and best practices.
Support workforce professionals in understanding eligibility determination procedures, documentation requirements, and appropriate case file management.
Participate in meetings, conferences, and other off-site activities as needed to support program coordination and continuous improvement.
Maintain confidentiality and handle customer information in accordance with applicable policies and equal employment opportunity guidelines.
The ideal candidate combines experience in quality assurance, workforce development, or human services with strong organizational, analytical, and communication skills. You should be comfortable reviewing records, interpreting program requirements, delivering training, and working with individuals from diverse backgrounds. A bachelors degree in a related field.
At least three years of relevant professional experience in workforce development, human services, quality assurance, case management, or a related area.
An equivalent combination of relevant experience and training may substitute for up to two years of the education requirement on a year-for-year basis.
Knowledge of quality assurance procedures and applicable federal, state, and local workforce laws, regulations, and mandates.
Experience conducting quality assurance activities, including planning and performing case file or records reviews in a workforce or human services environment as a reviewer, monitor, or case manager.
Working knowledge of computer applications, data management processes, and accurate recordkeeping practices.
Strong communication, telephone, and customer service skills, with the ability to interact professionally with customers, colleagues, and stakeholders.
Demonstrated ability to conduct training sessions, facilitate orientations, and deliver presentations to individuals and groups.
Strong analytical and organizational skills, with the ability to identify deficiencies, recommend corrective actions, and monitor implementation.
Excellent attention to detail and the ability to manage multiple responsibilities while maintaining compliance with established standards.
Willingness to travel for meetings, conferences, and other work-related activities.
Ability to perform the essential functions of the role, with reasonable accommodations available for qualified individuals with disabilities.
Meaningful Work:

Contribute to workforce development programs that help individuals access employment opportunities and build sustainable careers.
Professional Development:

Networking Opportunities:

Connect with workforce development professionals and colleagues across a broad service network.
Collaborative Environment:

Work alongside a committed team focused on quality, accountability, and continuous improvement.
Career Growth:

Develop skills in quality assurance, program compliance, training, and workforce services.
Accessibility and Accommodations:

Reasonable accommodations are available to qualified individuals with disabilities throughout the application and hiring process.
Confidential Application Process:

We use an

AI-powered matching process

to ensure your application is reviewed quickly, objectively, and fairly against the roles core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
Data Privacy Notice:

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR).