Customer Success Manager - Startup
Startup Resources · Brooklyn, New York, United States
FULL TIMEpermanent
Job Description
Customer Success Manager (Project Managers Welcome) | Up to $150k, No Quota | Brooklyn, NY
Do you have the following skills, experience and drive to succeed in this role Find out below.
This is a non-sales client role. If you’ve managed lots of complex projects at once and want more time with clients, your background is exactly what this team has hired well from before.
The companyA seed stage startup helping venture backed founders shut down their companies properly, handling the legal, tax and operational side of a wind down. They’ve supported hundreds of startups in two years, reached an eight figure run rate and raised $12M from Floodgate, Afore, Ludlow and Hustle Fund. A second business licensing data to AI labs is growing fast, which is driving hiring across the team.
The roleYou’ll own 30 to 40 clients through the full wind down process, from onboarding to final investor payouts. Success is measured by speed, accuracy and client confidence. Not revenue, not renewals.
What you’ll doBe the first point of contact for your clients across email, tickets and phoneHandle IRS 966 filings, asset transfer agreements, account closures and capital distributions to investorsOnboard new clients and guide them through every stageBecome an expert in corporate wind downsFeed product improvements back to engineeringWrite help centre content
What they’re looking for2 to 5 years in client success, client operations, implementation or project managementExperience in a complex or regulated environment (fintech, legal, tax, finance) is a big plusConfident with founders, lawyers, investors and accountantsHighly organised, able to juggle many clients without dropping anythingEmpathetic, curious, comfortable making judgment callsHappy on the phoneStartup experience and tools like Zendesk or Pylon are nice to have
The package$90k to $150k base, no commission, no quotaEquity100% medical, dental and vision premiums coveredUnlimited PTO plus 10 company holidaysWellhub accessClear path to senior IC or team lead roles
Location5 days a week in person in Dumbo, Brooklyn. Relocation paid for the right person. xzbcwsv No visa sponsorship.
Do you have the following skills, experience and drive to succeed in this role Find out below.
This is a non-sales client role. If you’ve managed lots of complex projects at once and want more time with clients, your background is exactly what this team has hired well from before.
The companyA seed stage startup helping venture backed founders shut down their companies properly, handling the legal, tax and operational side of a wind down. They’ve supported hundreds of startups in two years, reached an eight figure run rate and raised $12M from Floodgate, Afore, Ludlow and Hustle Fund. A second business licensing data to AI labs is growing fast, which is driving hiring across the team.
The roleYou’ll own 30 to 40 clients through the full wind down process, from onboarding to final investor payouts. Success is measured by speed, accuracy and client confidence. Not revenue, not renewals.
What you’ll doBe the first point of contact for your clients across email, tickets and phoneHandle IRS 966 filings, asset transfer agreements, account closures and capital distributions to investorsOnboard new clients and guide them through every stageBecome an expert in corporate wind downsFeed product improvements back to engineeringWrite help centre content
What they’re looking for2 to 5 years in client success, client operations, implementation or project managementExperience in a complex or regulated environment (fintech, legal, tax, finance) is a big plusConfident with founders, lawyers, investors and accountantsHighly organised, able to juggle many clients without dropping anythingEmpathetic, curious, comfortable making judgment callsHappy on the phoneStartup experience and tools like Zendesk or Pylon are nice to have
The package$90k to $150k base, no commission, no quotaEquity100% medical, dental and vision premiums coveredUnlimited PTO plus 10 company holidaysWellhub accessClear path to senior IC or team lead roles
Location5 days a week in person in Dumbo, Brooklyn. Relocation paid for the right person. xzbcwsv No visa sponsorship.
Details
| Company | Startup Resources |
| Location | Brooklyn, New York, United States |
| Type | FULL TIME |
| Niche | general |
| Experience | permanent |