IT System Administrator ( 4 to 8 yrs)

Marmon Technologies India Pvt Ltd · India

Job Title: System Administrator Role Summary

The System Administrator L2/L3 provides advanced technical support for end user computing devices, servers, and core IT infrastructure. Candidates should have 5–7 years of hands-on experience in system administration and infrastructure management, including patching, server administration, security monitoring, and compliance. This role ensures operational stability and guides L1/L2 teams in a multi-tier support environment.

Key Responsibilities

• Provide L2/L3 support for hardware, software, and network issues (remote diagnostics, advanced configuration, problem replication)
• Manage end user computing device patching, OS/application updates, and endpoint protection (Intune, Autopilot, Azure AD, Windows 10/11, Endpoint Manager, M365 Apps).
• Manage the configuration, optimization, and integration of Microsoft 365 services (All Associated Apps) , including account administration, security settings, and workflow automation, while providing user training and best practice guidance to enhance adoption and efficiency.
• Administer and maintain servers, Active Directory, Azure Intune, DNS, DHCP, file servers, backup/restore, and server security monitoring
• Perform asset lifecycle management, device imaging, deployment, and asset tracking
• Conduct root cause analysis and implement fixes in infrastructure, software, or codebase
• Lead post-incident reviews and guide L1/L2 teams
• Monitor system activity for stability and proactively resolve issues
• Implement and maintain endpoint protection (anti-virus, EDR) on all supported devices
• Enforce secure configuration baselines (CIS Benchmarks)
• Support Zero Trust Network Access / MFA for remote access and privileged accounts
• Maintain audit logs for administrative actions and participate in security incident response
• Manage backup solutions, restore data, and ensure compliance with retention policies
• Troubleshoot and resolve issues related to DNS, DHCP, file servers, and backup/restore operations
• Participate in compliance audits and regulatory reviews
• Experience with Jira Service Management or Freshservice ticketing systems

Required Skills & Tools

• Advanced knowledge of Microsoft Intune, Autopilot, SCCM, Azure AD, Windows Server, DNS, DHCP, file server management, backup/restore, and security monitoring tools. Strong analytical and troubleshooting skills.
• Demonstrated competency in supporting the administration and operational maintenance of an enterprise IT Service Management (ITSM) platform within a global, follow-the-sun support model.
• Experience with patch management and endpoint protection & Familiarity with ITIL, asset management, and compliance frameworks.
• Demonstrates strong verbal and written English communication skills sufficient to effectively support U.S.-based end users via chat, phone, and email.
• Able to clearly articulate technical information to non-technical audiences, ensuring understanding and resolution of issues.
• Capable of participating in live support interactions, meetings, and escalations with U.S. stakeholders when required.
• Ability to work in a 24x7 to support a global operating model by working aligned with U.S.

business hours, including evenings or overnight shifts local to India.

Preferred Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field
• Microsoft Certified: Azure Administrator Associate

Microsoft Certified: Windows Server Hybrid Administrator Associate • CompTIA Server+, Network+, Security+ or other security certifications. • ITIL Foundation Certification