Bilingual Child Care Receptionist

BRIGHT MINDS BRIGHT BEGINNINGS LLC · United States

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Tuition assistance
• Wellness resources

• Greet children, families, visitors, and staff in a welcoming and professional manner.
• Answer and direct telephone calls and respond to general program questions.
• Provide bilingual English/Spanish assistance to families when needed.
• Assist Spanish-speaking families with understanding program forms, notices, reminders, and routine communications.
• Help families complete enrollment and required program documentation.
• Direct parent questions or concerns to the appropriate administrator.

• Maintain an organized and professional reception/front-office area.
• Assist with filing, copying, scanning, data entry, and other administrative duties.
• Maintain accurate child and family contact information.
• Assist with attendance records and daily sign-in/sign-out procedures.
• Prepare correspondence, notices, forms, and family communications.
• Monitor office supplies and notify administration when materials are needed.
• Receive and distribute mail, deliveries, and program documents.

• Assist prospective families with basic enrollment information.
• Help collect required enrollment documents.
• Schedule tours, appointments, and family meetings as directed.
• Follow up with families regarding missing paperwork or required documentation.
• Support administrative staff with maintaining complete and organized child files.

• Monitor the front entrance and follow visitor identification and sign-in procedures.
• Never allow unauthorized individuals access to children or restricted areas.
• Follow approved child release and authorized pickup procedures.
• Immediately notify administration of safety concerns, emergencies, or suspicious activity.
• Maintain confidentiality of child, family, employee, and program information.
• Follow all center emergency and safety procedures.

• Communicate professionally in both English and Spanish.
• Assist with routine verbal communication between Spanish-speaking families and staff.
• Help explain program procedures and general information to Spanish-speaking families.
• Support translation of routine family notices and communications when appropriate.
• Ensure families are treated respectfully regardless of their primary language or cultural background.
• Refer complex, confidential, legal, medical, or specialized interpretation needs to administration when appropriate.

• High school diploma or GED required.
• Must be able to communicate effectively in English and Spanish.
• Previous receptionist, customer service, administrative, childcare, or school office experience preferred.
• Basic computer skills, including email, word processing, and data entry.
• Strong written and verbal communication skills.
• Ability to organize records and maintain accurate documentation.
• Ability to work professionally with children, families, staff, and community partners.
• Must meet all required background clearance and employment requirements applicable to the position.

• Experience working in a childcare center, preschool, school, or family-service environment.
• Experience assisting bilingual or multilingual families.
• Knowledge of early childhood education programs and enrollment procedures.
• Strong customer service and conflict-resolution skills.