Subscription Manager - New Delhi

SolidCAM INDIA · India

About SolidCAM

Founded by Dr. Emil Somekh in 1984, SolidCAM has been a global leader in CAD/CAM software and advanced manufacturing solutions. Our innovative technology integrates seamlessly with market-leading 3D CAD systems, enhancing efficiency, productivity, and the quality of machining and industrial manufacturing processes.

Our flagship product is fully solid-based and 100% integrated with leading CAD platforms, including SolidWorks, Autodesk Inventor, and SolidEdge. Recognized for over a decade as the fastest-growing CAM software in market share by CIMData, we deliver cutting-edge solutions for CNC machining and 3D printing.

About the Role

We are looking for a customer-focused Subscription Manager stationed in New Delhi. In this role, you will manage software subscription renewals, build long-term customer relationships, and help grow recurring revenue through renewals, upgrades, and additional license sales.

You will work closely with customers to ensure a smooth renewal experience while identifying opportunities to expand existing accounts.

Key Responsibilities

• Manage software subscription renewals for assigned customer accounts.
• Build and maintain strong relationships with existing customers.
• Contact customers proactively before subscription expiry.
• Prepare quotations and coordinate the renewal process.
• Identify opportunities for additional licenses, upgrades, and cross-selling.
• Work closely with Sales, Finance, Technical Support, and Customer Success teams.
• Maintain accurate customer and subscription records in the CRM.
• Track renewal pipeline, customer engagement, and subscription performance.
• Resolve customer queries related to subscriptions, licensing, and renewals.
• Generate regular reports and contribute ideas to improve customer retention and subscription growth.

Qualifications

• Bachelor's degree in Mechanical, Production, Industrial Engineering, Business, or a related field.
• MBA is an added advantage.

Experience

• 3–5 years of experience in Subscription Management, Renewals, Customer Success, Account Management, Inside Sales, or B2B Software Sales.
• Experience in the CAD/CAM, manufacturing software, engineering software, industrial automation, or CNC industry is required .
• Candidates with experience in technical software sales, customer success, or account management within the manufacturing or engineering sector are highly preferred.

Skills

• Excellent communication and relationship management skills.
• Strong negotiation and customer service abilities.
• Organized, detail-oriented, and able to manage multiple customer accounts.
• Commercial mindset with the ability to identify growth opportunities.
• Comfortable using CRM systems such as Salesforce.
• Good analytical and reporting skills.
• Self-motivated with a proactive approach to customer engagement.
• Willingness to travel occasionally to meet customers and support business requirements.