Customer Support Executive - US Voice Process Night Shift (WFH)

CountriTech · Uttar Pradesh, India

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Compensation: 150 per hour

Job Type: Remote Long-term Contract (3-5 years stability)

Shift: Night Shift (aligned with US time zones)

Experience: Must have Cross sell/ Upsell in a BPO

Job Overview

We are looking for a dedicated and experienced Customer Support Executive to join our US Voice Process team. This is a remote, long-term opportunity ideal for candidates who are comfortable working night shifts and have prior experience handling US-based customers.

Key Responsibilities

• Handle inbound and outbound customer calls for US clients
• Provide prompt, accurate, and professional customer support
• Resolve customer queries, complaints, and issues efficiently
• Maintain clear and detailed records of customer interactions
• Meet performance metrics such as call quality, resolution time, and customer satisfaction
• Adhere to company policies and client guidelines at all times

Required Experience & Skills

• Prior experience in a US Voice Process is mandatory
• Strong verbal communication skills in English with a neutral or clear accent
• Excellent listening and problem-solving abilities
• Ability to handle high-pressure situations with professionalism
• Comfortable working night shifts on a long-term basis
• Basic soft-selling knowledge and the ability to identify upselling/cross-selling opportunities during customer interactions
• Ability to promote products or services in a professional and customer-friendly manner without aggressive sales tactics
• Strong persuasion and rapport-building skills with a customer-centric approach

Technical Requirements

• Personal laptop/PC with Windows 11
• Minimum 16 GB RAM
• Dual-screen setup (Laptop + at least 1 external monitor)
• High-speed and stable internet connection (backup preferred)
• Quiet and distraction-free work environment

What We Offer

• Stable, long-term contract (3-5 years)
• Consistent hourly pay
• Work-from-home flexibility
• Opportunity to work with international clients