Senior Executive Ops: LCK

JOB TITLE Senior Executive – Operations Function: Operations Reports To: Area Head Location: Lucknow Travel Required: 50% ☑ 75% ☐ Position Overview The Senior Executive – Operations is responsible for managing the end-to-end operations of a designated city comprising multiple Service Centres and Customer Service Counters, ensuring consistent delivery of Blue Dart's service commitments through operational excellence, customer focus and effective people leadership. The role is accountable for driving operational performance across approximately 8–12 Service Centres and Counters by ensuring safe, timely and cost-effective pickup and delivery operations, superior customer experience, adherence to service quality standards, productivity improvement, operational governance and regulatory complia