ITSM Engineer

Alykas · India

Alykas deliversintelligent, end-to-end IT and cybersecurity solutions for mid-market and enterprise clients. Our mission is to reduce risk, enhance efficiency, and turn technology into a competitive advantage. We provide Managed IT Services, Cloud & Data Center Solutions, IT Advisory, and Cybersecurity Services — all powered by a team of expert, culturally aligned engineers.

Role Overview

As an ITSM Service Desk Engineer at Alykas, you'll provide exceptional technical support to clients by resolving IT issues quickly and professionally. You'll work across Windows and macOS environments, troubleshoot connectivity and software issues, and support cloud platforms such as Azure, AWS, and Microsoft 365.

Key Responsibilities

• Deliver remote technical support via phone, email, and chat.
• Troubleshoot OS, network, and application issues on Windows/macOS.
• Support Microsoft 365 apps, Active Directory, and cloud services (Azure, AWS).
• Collaborate with senior engineers on escalated issues and maintain accurate documentation.

Qualifications

• 4–5 years of IT support experience (preferably in Managed Services).
• Strong knowledge of networking, cloud platforms, and server environments.
• Excellent English communication skills — both written and verbal — are a strong advantage.
• Certifications such as CompTIA A+, Network+, or Microsoft MCP are preferred.
• Competitive salary and performance-based bonuses.
• Comprehensive benefits and paid time off.
• Career growth with sponsored certifications and lab access.
• Collaborative, world-class work environment.

Join Alykas — and help redefine IT support excellence.