Inside Sales Representative

Establish and maintain strong relationships with customers by understanding their needs and requirements. Manage assigned accounts to achieve company goals related to this position. Works closely with the Outside Sales Representative to facilitate growth and manage customer relations. Actively call on established, prospective, and dormant accounts to grow the business. Respond to all inquiries and proactively provide information regarding order status, deliveries, quality, or other inquiries in a timely manner. Work with Inventory, Quality, Accounts Receivable, and Marketing as needed to ensure quality customer service and customer satisfaction. Gain and maintain a working knowledge of all company systems including ERP, CRM, etc. Utilize CRM to document all customer interactions (i.e., cal