Urgent hiring for for Customer Care Associate/Loc-Secunderabad/WFO/NeedGraduate with1+yrs of exp into Sales & CSE/Need immediate joiners

EarnReady by ShunyaTattvaa Talent Partners · India

Hi Folks,

We are hiring for the below role with leading Bank.

Retention – Customer Care Associate (CCA)

Job Title: Customer Care Associate – Retention

Location: Secunderabad

Shift Time-9.30am to 6.30pm

Week Off- 6days working with Sunday fixed off

CTC: Up to ₹4.5 LPA

Need Graduate with min 1 year of experience in outbound sales from Banking domain.

Job Overview

We are looking for Customer Care Associates for its Retention team . The candidate will be responsible for handling customer interactions through both inbound and outbound calls , resolving customer concerns, and supporting customer retention.

Key Responsibilities

• Handle both inbound and outbound customer calls .
• Interact with customers professionally in Hindi and English .
• Understand customer concerns and provide suitable solutions.
• Focus on customer retention and prevent customer churn.
• Handle outbound sales/retention calls and achieve assigned targets.
• Maintain accurate customer records and update details in Excel/system.
• Ensure a high level of customer satisfaction and service quality.

Candidate Requirements

• Experience in core outbound sales is mandatory.
• Candidates from VRM, Credit Card Sales, Insurance, Banking or similar sales backgrounds preferred.
• Excellent communication skills in English and Hindi .
• Fluency in English & Hindi is mandatory .
• Candidate should know any one regional language .
• Good knowledge of MS Excel .
• Should be comfortable handling both inbound and outbound calls .
• Strong convincing, negotiation and customer-handling skills.
• Target-oriented and customer-focused approach.

Preferred Background

Candidates with experience in:

• VRM / Virtual Relationship Management
• Credit Card Sales
• Insurance Sales
• Banking Sales
• Outbound Tele-sales
• Customer Retention

Interested candidates please share your updated resume on neha.a@shunyatattva.co.in