Customer Service and Feedback Specialist-Jammu Only

Job Title: Customer Quality and Feedback Specialis Job Type: Full-Time Working Hours : - (12:30 PM - 9:30 PM IST) (10:00 AM - 6:00 PM UK )Timings Company Description Wealthmax Financial Advisers Private Limited is a team of experienced professionals delivering support services to businesses in India and the UK. The company specializes in protection and wealth management solutions, including investments, insurance, and pensions. Wealthmax focuses on helping clients safeguard and grow their financial assets through tailored advisory and support. Team members work in a collaborative environment, supporting diverse business needs within the financial services sector. Role Description The Customer Service and Feedback Specialist – Jammu Only is a full-time on-site role responsible for managing customer interactions and ensuring high levels of satisfaction. The specialist will handle incoming calls and queries, provide clear and accurate information about services, and resolve customer issues promptly and professionally. The role involves gathering and documenting customer feedback, identifying patterns in concerns, and sharing insights with internal teams to improve processes and customer experience. The specialist will maintain detailed records of interactions, follow up on pending cases, and support continuous improvement in service quality at the Jammu location. Qualifications Strong customer-facing skills, including Customer Support and Customer Service abilities. Demonstrated focus on Customer Satisfaction and Customer Experience, with an ability to build trust and rapport. Professional Phone Etiquette and clear communication skills for handling calls and queries. Good spoken and written English; knowledge of local languages in Jammu is an advantage. Ability to listen actively, resolve issues, and manage difficult conversations calmly. Basic computer proficiency, including use of CRM or ticketing systems and documentation tools. Prior experience in customer service or call center environments, preferably within financial services, is beneficial. Minimum educational qualification of a bachelor’s degree or equivalent; strong work ethic and reliability for on-site work in Jammu.