Head of quality control

Head – Projects Quality, Business Excellence & Innovation
Function
Projects / Business Excellence
Reporting To
MD / CEO / Executive Director
Location
Mumbai
Role Purpose
Build and institutionalize a robust quality culture across the entire real estate project lifecycle.
Drive excellence from design, approvals, construction, handover, and post-possession.
Improve project quality, delivery predictability, and customer satisfaction.
Promote innovation in construction methodologies, materials, and technology.
Enhance brand differentiation through superior quality and operational excellence.
Key Responsibilities
1. Project Quality Management
Establish quality standards for design, engineering, and construction.
Review design coordination among Architectural, Structural, and MEP consultants.
Standardize material specifications and quality benchmarks.
Monitor execution quality across civil, finishing, MEP, and external development works.
Implement stage-wise quality gates (Design Freeze, Mock-ups, Sample Flats, Pre-Handover Audits).
Conduct periodic quality inspections and site audits.
Ensure timely closure of Non-Conformance Reports (NCRs).
Minimize rework, snag lists, seepage, water leakage, and maintenance defects.
Drive continuous quality improvement across all ongoing projects.
2. Standardization & Process Excellence
Develop and implement Project Execution SOPs.
Establish standardized construction quality checklists.
Implement snag management and quality tracking systems.
Standardize consultant coordination protocols.
Define uniform handover and possession standards.
Develop standard BOQs, specifications, and material standards.
Benchmark quality practices across luxury, premium, redevelopment, and affordable housing projects.
Drive process standardization across all project sites.
3. Customer-Centric Quality
Strengthen Voice of Customer (VOC) across the customer lifecycle.
Monitor quality from booking through possession and Defect Liability Period (DLP).
Analyze customer complaints and identify recurring quality issues.
Reduce the gap between sample flat quality and delivered product.
Improve customer handover experience.
Ensure timely resolution of post-possession defects.
Improve Customer Satisfaction (CSAT) and Net Promoter Score (NPS).
4. Innovation & Technology
Identify and implement modern construction technologies.
Evaluate Aluform, Precast, Prefabrication, Drywall Systems, and Modular Construction.
Introduce sustainable materials and green building practices.
Drive adoption of cost-effective and durable construction solutions.
Implement BIM and digital project monitoring tools.
Introduce quality inspection and snag management applications.
Promote Prop Tech solutions across projects.
Balance cost, speed, and quality through innovation.
5. Governance & Compliance
Ensure compliance with RERA commitments and approved specifications.
Monitor adherence to local authority regulations.
Ensure compliance with contractual quality commitments.
Support Legal and Customer Care teams in quality-related disputes.
Identify quality risks during project planning and feasibility.
Strengthen governance through regular compliance audits.
6. Capability Building & Leadership
Train engineers, project teams, and contractors on quality standards.
Promote best construction and finishing practices.
Build customer-focused project delivery culture.
Mentor Project Heads and QA/QC teams.
Conduct quality awareness and technical training programs.
Foster a culture of quality ownership and continuous improvement.
Key Success Metrics (KPIs)
Reduction in customer complaints per unit.
Reduction in project rework costs.
Reduction in snag count during handover.
Reduction in water leakage and seepage complaints.
Improvement in First-Time-Right handovers.
Improvement in project quality audit scores.
Improvement in Customer Satisfaction (CSAT).
Improvement in Net Promoter Score (NPS).
Increased adoption of innovative construction technologies.
Reduction in execution deviations from approved specifications.
Higher compliance with quality standards and SOPs.
Timely closure of NCRs and quality observations.
Ideal Candidate Profile
Education
B. E. Civil Engineering or Bachelor of Architecture.
MBA / M. Tech preferred.
Experience
18–25 years in Real Estate Development or Construction.
Experience in large residential, commercial, or mixed-use developments.
Strong exposure to project execution and construction quality.
Experience in QA/QC systems and finishing quality.
Expertise in customer handover and possession management.
Experience managing multiple consultants and large project portfolios.
Critical Competencies
Strong knowledge of construction quality management.
Expertise in project execution and finishing excellence.
Practical understanding of on-site construction challenges.
Strong analytical and problem-solving skills.
Ability to influence Project Heads, Consultants, and Contractors.
Leadership and stakeholder management capabilities.
Customer-centric approach to project delivery.
Process improvement and operational excellence mindset.
Strong governance and compliance orientation.
Strategic thinking with execution focus.
High attention to detail and finishing quality.
Ability to drive innovation and digital transformation in construction.
Excellent communication, negotiation, and decision-making skills.