VP - Project Delivery & Operations

CRATUS - Smart Cabinets · Islamabad, Pakistan

Cratus Technologies is one of the fastest growing technology business in Pakistan with portfolio ranging from Telecommunication Products and Services, Renewables, Software amongst others.

With a growing presence in Pakistan, Saudi Arabia, and beyond, Cratus continues to support large-scale projects with cutting-edge telecom Assets security and monitoring solutions; ensuring seamless power management and telecom services.

Position: VP - Project Delivery & Operations

Reporting To:Chief Operating Officer

Role Summary

The Director Operations is responsible for leading operational activities across manufacturing, telecom deployment, power infrastructure projects, supply chain, quality, HSE, customer operations management, and partner ecosystems. The role ensures efficient production, successful project delivery, high customer satisfaction, scalable operational capability, and profitability.

Key Responsibilities

Operations Leadership

• Develop and execute operational strategies aligned with business objectives.
• Drive productivity, efficiency, quality, and cost optimization initiatives.
• Establish and monitor operational KPIs and performance targets.

Manufacturing Operations

• Oversee production of telecom cabinets, outdoor enclosures, power cabinets, and related products.
• Ensure production targets, quality standards, and delivery schedules are achieved.
• Implement continuous improvement and lean manufacturing practices.

Telecom & Power Projects Delivery

• Lead end-to-end execution of telecom and power services and infrastructure projects.
• Ensure projects are delivered on time, within budget, and according to customer requirements.
• Oversee site rollout, installation, commissioning, and acceptance activities.

Partner & Outsourcing Management

• Develop, qualify, and manage a network of outsourced manufacturing and telecom service delivery partners to support business growth and geographic expansion.
• Implement partner governance frameworks, performance KPIs, quality standards, and service-level agreements (SLAs).
• Continuously evaluate partner capabilities, capacity, quality, and commercial performance to ensure operational resilience and scalability.
• Drive localization and partner development programs to strengthen supply chain and service delivery capabilities.

Customer Management

• Serve as the primary operational point of contact for key telecom operators, tower companies, and enterprise customers.
• Manage day-to-day customer relationships, operational reviews, escalations, service performance, and delivery commitments.
• Ensure timely resolution of customer issues and maintain high levels of customer satisfaction.
• Conduct regular customer meetings and performance reviews to strengthen partnerships and identify new business opportunities.

Supply Chain & Procurement

• Manage procurement, inventory, logistics, and supplier relationships.
• Ensure material availability while optimizing costs and working capital.

Quality, HSE & Compliance

• Maintain compliance with industry standards, customer requirements, and HSE regulations.
• Drive quality improvement and promote a strong safety culture across both internal operations and outsourced partners.

Financial Management

• Manage operational budgets and support profitability objectives.
• Monitor project performance, costs, margins, and operational efficiency.

Team Leadership

• Lead and develop cross-functional teams across manufacturing, projects, service delivery, and partner management.
• Foster a high-performance, accountable, and customer-focused culture.

Qualifications

• Bachelor's degree in Engineering (Electrical, Mechanical, Telecommunications, Industrial Engineering, or related field).
• MBA or Master's degree preferred.

Experience

• 15+ years of experience in telecom infrastructure, manufacturing, and deployment services.
• Minimum 5 years in a senior leadership role in telecom operations/projects.
• Proven experience in managing manufacturing operations, outsourced partners, customer accounts, and large-scale telecom/power deployment projects.

Key Competencies

• Strategic Leadership
• Manufacturing & Supply Chain Management
• Telecom Infrastructure Deployment
• Power and Telecom Services
• Customer & Stakeholder Management
• Partner Ecosystem Development
• Outsourcing & Vendor Management
• Project Management
• Financial Acumen
• Quality & HSE Compliance
• Negotiation & Commercial Management
• Team Development

Key Performance Indicators (KPIs)

• Customer Satisfaction & Retention
• On-Time Project Delivery
• Production Efficiency & Capacity Utilization
• Revenue & Gross Margin Performance
• Partner Performance & SLA Compliance
• Cost Optimization
• Quality Performance
• Safety Compliance
• Inventory & Supply Chain Efficiency

Benefits:

• Market Competitive Salary
• Performance Based Bonus
• Medical IPD/OPD
• Provident Fund
• Company Provided Lunch
• Friendly work environment
• Paid time off