Head of Operations

Phoenix Business Advisory · India

Position: Operations Head – Business Migration Services

Location: Ahmedabad

Reporting to: VP – Operations & Compliance

Key Responsibilities:-

● Team Leadership:- Lead and develop the operations team (managers/executives) handling visa case processing across all supported countries. Foster a collaborative environment and provide training/mentoring.

● Visa Case Management:- Oversee end-to-end handling of client cases: documentation review, petition preparation (e.g. US L-1 petitions), submission, and follow-ups. Ensure accuracy and timeliness.

● Compliance & Quality:- Ensure all operations comply with immigration regulations and company policies. Maintain high approval rates by instituting quality checks and rigorous documentation standards.

● Process Improvement:- Analyze current workflows and identify bottlenecks. Design and implement process improvements (e.g. digital tools, standardized checklists) to increase efficiency and client satisfaction.

● Client & Stakeholder Coordination:- Act as a senior point of contact for key clients and internal stakeholders. Communicate case status updates, address escalations, and ensure smooth interdepartmental coordination (sales, legal, finance, etc.).

● Reporting & Metrics:- Develop and track key metrics (e.g. processing times, approval rates, client satisfaction scores, team productivity). Report performance to senior management and recommend corrective actions.

● Budget & Resource Planning:- Plan resource allocation (e.g. staffing, training) and manage the operations budget to meet service delivery targets.

● Policy Input:- Contribute to company policy and strategy discussions regarding expansion of visa services (new countries or visa programs) and compliance updates.

Required Qualifications:-

● Education: Any graduate; relevant certifications (e.g., Certified Immigration Consultant/Attorney) are highly desirable.

● Experience: 8–12+ years in immigration/visa operations, ideally including experience with US L-1 visas and business/investment migration programs. Prior team leadership (5+ direct reports) and project management experience required.

● Technical Knowledge: Deep understanding of immigration regulations: US (L-1A/L-1B), Australia (innovation/investor visas), New Zealand (business/investor visas), UAE (Golden Visa) etc., and processes (petition filing, consular processing, etc.).