Health Process Associate

Shift time - 06.00 pm to 03.00 am WFH/WFO/Hybrid - Hybrid (Training mandatory in office) Detailed JD - - Production a. Processes requests in an accurate and timely manner. b. Ensure that set production turnaround times are met c. Research and resolve issues in request given the tools provided by the project. d. Communicate and coordinate with the Team Lead and onshore counter-parts to resolve questions and or issues on transactions e. Ensure that necessary updates in the Daily production log are done accurately and timely f. Participate in daily team huddles g. Should be flexible to support other teams internally as and when required Service Level Agreements and Performance Metrics a. Ensures individual and team service levels are met or exceeded b. Individual and team daily production tur