Customer Service Office

Sendik's Food Market · United States

Customer Service Office AssociateSendik's Food Markets: Join a Century of Excellence. Sendik's Food Markets is far more than a grocery store—we are a family-owned company built on a century-long tradition of providing "only the best." With our 2026 Centennial Anniversary marking a century of excellence, we seek passionate individuals eager to join a team defined by exceptional quality, genuine service, and community pride. We currently operate 17 store locations across Southeastern Wisconsin. At Sendik's we blend the warmth of a local grocer with the energy and nimbleness of a fast-paced, innovative retail environment. We empower our associates to become experts, fostering a culture where every single person contributes to our signature, award-winning customer experience. If you are looking for a career where your passion for service and hard work lead to genuine growth and make a tangible impact right in your community, you belong at Sendik's.The Customer Service Office Associate will be responsible for modeling and promoting Sendik's culture by consistently providing "best in class" service to our guests. The main responsibility of the Customer Service Office Associate is to maintain the operations of the front end, including daily task management and resolving customer complaints. The Customer Service Office Associate must demonstrate accountability, accuracy and ability to delegate tasks to the team.Our Values:Service: We will treat every customer like a beloved family member or friend and find a way to say "yes" to our customers. It's important that we engage with every customer that enters our store, and follow the 10/4 rule. At the end of any interaction with a customer, we will offer a sincere "Thank you for your business!"Passion: We have a passion for excellence and to be the best at what we do. We will seek product knowledge and commit to quality by believing in the Sendik's brand.Nimbleness: Provide great solutions for our customers by exploring all possibilities and welcoming change. We will be quick to respond to our customers and use "Red Truck Service" when additional assistance is needed.Work Experience:Duties/Responsibilities:Serve customers while modeling Sendik's culture and providing "best in class" customer service, which includes, greeting, engaging, delighting and thanking every guest for their businessProvide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaintsEncourage customers to participate in our monthly charity partnerships and Red Bag Rewards programAssist with opening and closing duties including, but not limited to, unlocking registers, balancing safe, reviewing daily schedule, settling drawers, and completing cleaning listsComplete lane audits by reviewing register balances to make sure all transactions are entered and accurate; investigate any discrepancies as they ariseMonitor monetary needs including, but not limited to, placing daily change orders, bank deposits and petty cashReview lottery ticket stock to confirm accurate inventory count; investigate any discrepancies as they ariseScheduling break/meal times to ensure coverage throughout the dayAssist with accurately and efficiently checking out customer ordersAssist with maintaining Customer Service reports including, but not limited to, accounting logs, change order request, special request items, delivery logs, customer concerns and lost and foundAssist with store promotional sales events as neededAssist with the training and mentoring of new associates at the Customer Service DeskMaintain a clean and safe work environment by adhering to safety/sanitation regulations and proceduresAssist with all other Customer Service duties as neededQualifications:Must be a minimum of 18 years of age due to handling wine and spiritsPrior experience in customer service, cash handling and leadership experience is requiredAbility to provide clear direction and delegate responsibilities to a teamAbility to quickly adapt to changing conditions, priorities and circumstancesAbility to maintain composure, meet deadlines and work effectively under pressureAbility to work effectively in a fast-paced environmentExcellent communication, organizational and planning skillsAbility to make independent decisions regarding department needs and prioritiesStrong verbal and written communication skillsStrong sense of urgency, time management, prioritization and multitasking skillsStrong computer skills, working knowledge in Microsoft Office product suite and Google ProductsExcellent attention to detailExcellent problem-solving and conflict resolution skillsExceptional customer service skillsAbility to accommodate a fluctuating schedule, including evening, weekend and holiday shiftsAbility to stand, walk, lift, bend, push/pull for extended periods of timeAbility to lift up to 50 pounds