Senior Technical Support – Systems Analyst

Senior Technical Support – Systems AnalystBirmingham , AL - OnsiteJob ID: 37695Posted: 2026-09-01Employment Type: Direct HireTake ownership of the toughest IT challenges in a fast-paced, multi-company environment where your technical expertise can make a real difference. As the senior escalation point, you’ll go beyond fixing tickets—you’ll eliminate recurring problems, strengthen systems, and help elevate the technical capabilities of the entire support organization.C2C is not an option with this job opening and all applicants should be able work for any US Employer without sponsorship. Sponsorship is not provided and this person will not need to require sponsorship in the future.Benefits & ExtrasBe the technical backbone for complex Windows and Microsoft environmentsOwn problems from initial escalation through permanent resolutionMake a measurable impact by eliminating recurring IT issuesWork across five distinct business entities in a diverse IT environmentLead technical response during major incidents and complex escalationsMentor other technicians and raise the overall technical barCompensation$75,000 target salary; client prefers to land below thisWhat You’ll Be DoingServe as the final escalation point for complex technical issuesPerform root cause analysis and implement permanent fixesTroubleshoot Windows, Microsoft 365, Intune, networking, hardware, and cloud issuesSupport Windows Autopilot and imaging/deployment initiativesImplement approved configurations, remediation, and automation using PowerShellLead or contribute to major incident resolutionCreate technical documentation and mentor Systems TechniciansWhat You’ll Need to be ConsideredHands-on Windows Autopilot and imaging/deployment experienceExperience with PXE-based network imaging is a plusStrong Microsoft 365 and Intune administration experienceAbility to troubleshoot across endpoint, identity, network, and cloud layersExperience supporting multiple companies or business entitiesStrong root cause analysis and permanent-fix mindset#INDIT #J-18808-Ljbffr