Sfe manager

Cipla · Mumbai, India

Job Profile:

The role will be responsible for implementing SFE process, optimizing field efforts, sales performance, driving strategic customer engagement, performance management and managing critical sales enablement systems.

Key Responsibilities:

1. SFE Framework Implementation Develop and execute a comprehensive Sales Force Effectiveness strategy tailored to Emerging Markets and Australia in collaboration with Central SFE Team. Drive process-centric customer engagement through: Regular communication and update mechanisms Strategic customer segmentation and targeted approach Continuous monitoring and refinement of engagement strategies Create and implement best practices for sales team performance optimization

2. CRM System Management System Administration Oversee complete CRM system lifecycle management Ensure system reliability, performance, and continuous improvement

Master Data Management Act as admin Maintain and update master data with highest accuracy Implement data governance protocols Design and deliver comprehensive CRM system training programs Develop user guides and support documentation Monitor user adoption and system utilization metrics

3. Incentive and Rewards Program Management Incentive Program Design and disbursement. Assist Central SFE develop innovative incentive structures Manage incentive program budgets Incentive calculation and timely and accurate disbursement Implement incentive and target setting framework.

4. Performance Management Manage sales management BI tool Generate excel dashboards, reports and update Maintain sales, efforts and incentive records for audit.

5. Cross-functional collaboration Collaborate with the Central SFE and manage activities as per the framework. Marketing, medical, analytics, SFE, Training, Supply etc) to align on brand messaging, communication, training, availability

Education:

Any master's degree (Preferably MBA)

Experience:

4-7 years for relevant experience