Senior Manager, Technical Support Engineering

Motive · Pakistan

Motive is seeking an experienced Manager of Technical Support Engineering to lead a significant portion of our Tier 2/Tier 3 Technical Support organization within Global Support. You will own performance, operating rhythm, org design, and execution across multiple teams and customer segments, driving CSAT, SLA, and backlog health while shaping scalable processes and tools.

You will manage managers and senior ICs, partner with Product, Engineering, and Sales, and act as a senior escalation leader