AI FRONTEND ENGINEER / LEAD (Remote)

Cloudpso · India

CloudPSO is a Information Technology Outsourcing (ITO) company that assists in the acquisition of qualified staff to address complex digital problems in order to increase efficiency, reduce costs, and maintain compliance.

CloudPSO was founded in 2017 with an aim to provide businesses with a competent and skilled workforce at any given point in time and from any geographic region.

We are a US-based company with headquarters in Dallas (Texas) and a center of excellence in Pakistan. We have over 200 facility seats with an additional Work-From-Home facility. CloudPSO has skillful in-house software development teams with state-of-the-art tools, the latest VOIP technology platform, and secure infrastructure.

Our core values consist of client satisfaction, commitment, quality, and transparency.

We, at CloudPSO, hunt, analyze, recruit, train, and retain top-notch talent for you to help achieve your business goals. Optimizing mission-critical and day-to-day enterprise IT operations, CloudPSO enables businesses to transform, innovate and scale.

Job Description

This is a remote position.

Job Location: Pakistan (Remote)

Experience: 5+ years

PRODUCT CONTEXT

CloudPSO's first standardized AI Agent product enables enterprises to deploy intelligent voice assistants for customer support, sales, and internal operations. Its core capabilities include:

• Natural Language Understanding (NLU): Intent recognition, context awareness, and conversation control.
  
• Text-to-Speech (TTS): Natural, human-like voice responses.
  
• Enterprise Platform: Cloud-native deployment with scalability, low latency, security, observability, and enterprise-grade reliability.
  

We are looking for an experienced AI Frontend Engineer / Lead to join our product development team and drive the frontend architecture and user experience of this AI-powered voice platform.

ROLE OVERVIEW

The AI Frontend Engineer will be responsible for designing, developing, and leading the frontend experience of the Voice Agent platform. This role focuses on building intuitive, high-performance user interfaces that enable enterprises to configure, monitor, and interact with AI voice agents. The ideal candidate has deep expertise in modern frontend frameworks, real-time communication technologies, and a strong understanding of how to integrate with AI/ML backend services. While the primary focus is frontend leadership, familiarity with AI concepts and backend integration is essential to bridge the gap between user experience and AI capabilities. This role includes leading frontend development efforts, mentoring junior developers, and collaborating closely with AI engineers, backend teams, and product stakeholders.

KEY RESPONSIBILITIES

Frontend Architecture & Leadership

• Lead Frontend Development: Own the frontend architecture, technology stack, and development roadmap for the Voice Agent platform.
  
• Team Leadership: Mentor and guide frontend developers, conduct code reviews, and establish frontend best practices and coding standards.
  
• UI/UX Design Collaboration: Work closely with UI/UX designers to translate design mockups into responsive, accessible, and pixel-perfect interfaces.
  
• Component Library: Build and maintain a reusable component library to ensure consistency across the product.
  
• WebSocket & WebRTC Integration: Implement real-time voice streaming interfaces using WebSocket and WebRTC for live agent interactions.
  
• Audio Handling: Develop frontend components for audio capture, playback, and visualization.
  
• Low-Latency Optimization: Optimize frontend performance to ensure seamless real-time voice experiences with minimal latency.
  
• API Consumption: Integrate with backend AI services (STT, NLU, TTS) via RESTful APIs and WebSocket connections.
  
• State Management: Implement robust state management solutions for complex voice agent workflows and session handling.
• Dashboard Development: Build administrative dashboards for monitoring agent performance, analytics, and system health.
  

• Rapid Prototyping: Create interactive prototypes and demos for internal testing and client presentations.
  
• Proof of Concepts: Develop frontend proofs of concept for new AI features and capabilities.
  

Testing: Implement comprehensive frontend testing strategies (unit, integration, and E2E tests).

Performance Optimization: Ensure fast load times, smooth animations, and responsive interactions.

Accessibility: Build accessible interfaces that comply with WCAG standards.

Requirements

PREFERRED SKILLS

• AI/ML Familiarity: Basic understanding of AI concepts, STT, NLU, and TTS to effectively collaborate with AI engineers.
  
• Cloud Platforms: Experience with AWS, GCP, or Azure for frontend hosting and deployment.
  
• Audio/Video Processing: Experience with audio visualization, recording, or playback libraries.
  
• Design Tools: Familiarity with Figma, Sketch, or Adobe XD.
  
• Mobile Responsiveness: Experience with responsive design and mobile-first development.
  
• Open-Source Contributions: Contributions to open-source frontend projects.
  
• SIP/PSTN Knowledge: Familiarity with SIP, WebRTC, or PSTN integration (a plus).
  

• Experience: 7–9 years of frontend development experience, with at least 3+ years in a lead or senior role.
  
• Frontend Frameworks (Mandatory): Deep expertise in React (preferred), Vue.js, or Angular.
  
• State Management: Strong experience with Redux, Zustand, Context API, or equivalent state management libraries.
  
• Real-Time Technologies: Hands-on experience with WebSocket and WebRTC for real-time communication.
  
• UI/UX Sensibility: Strong understanding of UI/UX principles and ability to collaborate effectively with designers.
  
• API Integration: Experience consuming RESTful APIs and working with backend teams to define API contracts.
  
• Build Tools: Experience with Webpack, Vite, or equivalent build tools.
  
• Version Control & CI/CD: Experience with Git and continuous integration and delivery pipelines.
  
• Testing: Experience with testing frameworks such as Jest, React Testing Library, or Cypress.
  
• Containerization: Knowledge of Docker and Kubernetes for frontend deployment.
  
• Medical insurance
  
• Company gadgets
  
• Paid time off
  
• Stock options (ESOP)
  
• Competitive salary and benefits package.
  
• Opportunities for professional development and growth.
  
• Collaborative and innovative work environment.
  
• Chance to work on cutting-edge cloud projects.
  
• Supportive and inclusive company culture