Contact Center Specialist

Should have 5–10 year s of experience in an international voice process within a contact center environment, supporting customers across diverse industries such as medical, mortgage, and industrial sectors, skilled in handling irate customers and effectively resolving product-related queries, demonstrating strong communication and customer service abilities. Key Responsibilities :• Deliver clear, fluent, and professional communication with strong active listenin gand cultural awareness .• Provide first-level support for product inquiries, warranty questions, and basi cHVAC-related issues (training provided) .• Accurately log cases in CRM tool while multitasking during live calls .• De-escalate challenging situations and ensure a positive customer experience .• Prioritize and manage high-volume inquiries with strong organization and tim emanagement . Skills & Competencie s:• Written & Verbal Communication: Excellent communication skills are a mus t.Effectively communicate complex information to both technical and non-technic alaudience s.• Strong customer focus, empathy, patience, and conflict-resolution skill s. Shi ft:• Ability to work U.S. business hours (8:00 AM – 6:00 PM CS T).