VOICE PROCESS - CUSTOMER SERVICE EXECUTIVE
WNS · India
FULL TIME
Job Description
VOICE PROCESS – CUSTOMER SERVICE EXECUTIVE
Location: Pune
Experience: 0–2 Years
Freshers: Welcome to Apply
Employment Type: Full-Time
Working Days: 5 Days a Week
Weekly Off: 2 Rotational Week Off
Shift: Rotational Shifts
Job Role – Voice Process
We are looking for confident and customer-focused individuals to join our team as Customer Service Executives – Voice Process .
The ideal candidate should have excellent verbal communication skills, a positive attitude, and the ability to handle customer conversations professionally.
Key Responsibilities
- Handle inbound and outbound customer calls
- Understand customer queries and provide appropriate solutions
- Assist customers with product, service, and process-related information
- Identify and resolve customer concerns effectively
- Escalate complex issues to the relevant team when required
- Maintain accurate records of customer interactions
- Meet individual and team performance targets
- Ensure a positive customer experience on every interaction
Requirements
- 0–2 years of experience in Voice Process, BPO, Customer Service, or Call Center
- Freshers with good communication skills can apply
- Excellent English communication skills
Details
| Company | WNS |
| Location | India |
| Type | FULL TIME |
| Niche | general |