Lead Service Representative

Lead Field Service RepresentativeSchneider's Secure Power Field Service Representatives play an impactful role within the organization. They collaborate with customers, sales representatives, team members and third-party partners to install, inspect, troubleshoot, repair, and maintain equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! This Lead Field Service Representative position will sit within our U.S. Services business, specifically our Secure Power team. Our Secure power team is the Original Equipment Manufacturer (OEM) for SquareD focusing on electrical distribution equipment inside of critical facilities.As Lead Field Service Representative, you will:Coach and mentor other Field Service Reps where necessary to give technical advice and support, check the quality of their work and help to diagnose and solve problems.Manage several customer key accounts.Carry out service or support work in line with standard procedures or practices, working outside of these boundaries as required.Provide pre and/or post sales technical support to customers, including commissioning, installing, testing and maintaining products, equipment and systems.Develop innovative solutions to more complex technical problems that arise during start-up.Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs.Monitor and resolve recurring complex problems to ensure customer satisfaction.Troubleshoot, investigate, and resolve technical problems that arise during start-up.Produce leads for Service support and train customers on the features of the equipment purchased.This may be the next step in your career journey if you have:Leadership skills necessary to mentor and support team members in the field.Customer engagement skills required to support the Power Services Manager in key interactions with customers.7+ years work experience as a shop or field electrical technician with a minimum two-year degree or technical certification in an electrical related program preferred.Exhibited leadership skills among peer group(s).Exhibited knowledge of advanced electrical industry manufacturing standards, including sections of ANSI IEEE C37 applicable to the design and manufacture of breakers and switchgear.Demonstrated knowledge of basic distribution protective relay testing, hi-pot testing, and breaker function testing.Demonstrated report and project summary writing skills.English proficiency required to communicate with customer and team members.Proficient in basic computer skills and systems including but not limited to Microsoft Office: Outlook, Teams, Word, Excel; and the ability to navigate and utilize company digital tools and resources.Within your first 90 days, you'll experience a unique, team-oriented welcome with 2 weeks of in-person training in our brand-new state-of-the-art training facility in Dallas, TX with all expenses paid. Upon return form your on-site visit, you'll continue with online training and will be paired with a local area mentor to receive on-the-job training and continue your onboarding journey with us.Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more. Learn more about working with us: http://se.com/us/careersSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.