Senior Customer Service Representative
VanRath · Derry, Derry, United Kingdom
FULL TIME
Job Description
Senior Customer Service Representative VANRATH are delighted to be working with a leading manufacturer in Derry to recruit a Senior Customer Service Representative to join their Customer Service team.
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.
This is a varied, customer-facing role responsible for managing external customer relationships and liaising between customers, internal departments and the Managers, ensuring efficient co-ordination of the order-to-fulfilment process using SAP.
You will lead engagement with customers at European level on electronic trading portals such as SAP Ariba, and provide management back-up for the Customer Service Manager.
Location: Derry Hours: Monday to Thursday 8am
- 5pm, Friday 8am
- 12pm About the Role Key Responsibilities Manage all aspects of order entry, order processing and order shipment Communicate with customers on order status, changes, confirmations, complaints and queries in a professional and courteous manner Create and maintain customer records in SAP, including order preferences, product feedback, address, billing and contact information Work with Buyers and Planners to achieve on-time customer deliveries Lead engagement with European customers on electronic trading portals (e.g.
SAP Ariba), managing portal requests and subsequent deployment Prepare weekly order status reporting, OTIF reporting and distribution, and reports for internal and external sales meetings and customer visits Attend weekly operations and customer priorities meetings to review OTIF performance and customers with urgent or changing demand Complete the Customer Service dashboard and support the review of expected sales to ensure month-end targets are met Provide management back-up for the Customer Service Manager, including preparing data for the Weekly Sales Outlook Comply with and support all Health, Safety and Environmental programmes, policies and procedures What You Will Need Essential GCSE Maths and English (or equivalent) 2 years' demonstrable customer service experience within a manufacturing xrexnqw environment Experience working within a global company Previous experience with ERP systems Strong organisational skills and attention to detail Excellent relationship-building skills Excellent written and verbal communication skills Excellent IT skills, including MS Office Desirable Degree Benefits Life assurance 33 days' holiday, increasing to 34 days after 2 years' service Health cash plan Enhanced maternity pay For further information on this job, apply via the link or contact the VANRATH office for a confidential chat today.
IND04 Skills: Head of Compliance Regulatory Compliance Governance Energy Markets Risk Management Regulatory Affairs
TPBN1_NI
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.
This is a varied, customer-facing role responsible for managing external customer relationships and liaising between customers, internal departments and the Managers, ensuring efficient co-ordination of the order-to-fulfilment process using SAP.
You will lead engagement with customers at European level on electronic trading portals such as SAP Ariba, and provide management back-up for the Customer Service Manager.
Location: Derry Hours: Monday to Thursday 8am
- 5pm, Friday 8am
- 12pm About the Role Key Responsibilities Manage all aspects of order entry, order processing and order shipment Communicate with customers on order status, changes, confirmations, complaints and queries in a professional and courteous manner Create and maintain customer records in SAP, including order preferences, product feedback, address, billing and contact information Work with Buyers and Planners to achieve on-time customer deliveries Lead engagement with European customers on electronic trading portals (e.g.
SAP Ariba), managing portal requests and subsequent deployment Prepare weekly order status reporting, OTIF reporting and distribution, and reports for internal and external sales meetings and customer visits Attend weekly operations and customer priorities meetings to review OTIF performance and customers with urgent or changing demand Complete the Customer Service dashboard and support the review of expected sales to ensure month-end targets are met Provide management back-up for the Customer Service Manager, including preparing data for the Weekly Sales Outlook Comply with and support all Health, Safety and Environmental programmes, policies and procedures What You Will Need Essential GCSE Maths and English (or equivalent) 2 years' demonstrable customer service experience within a manufacturing xrexnqw environment Experience working within a global company Previous experience with ERP systems Strong organisational skills and attention to detail Excellent relationship-building skills Excellent written and verbal communication skills Excellent IT skills, including MS Office Desirable Degree Benefits Life assurance 33 days' holiday, increasing to 34 days after 2 years' service Health cash plan Enhanced maternity pay For further information on this job, apply via the link or contact the VANRATH office for a confidential chat today.
IND04 Skills: Head of Compliance Regulatory Compliance Governance Energy Markets Risk Management Regulatory Affairs
TPBN1_NI
Details
| Company | VanRath |
| Location | Derry, Derry, United Kingdom |
| Type | FULL TIME |
| Niche | general |