Client Strategy & Project Manager

This role exists to retain, grow, and systemize client relationships . You are not a support agent. You are not a cheerleader. You are accountable for client outcomes, renewals, upsells, and long-term value . If you cannot challenge clients, manage expectations, or convert strategy into execution, do not apply . Core ResponsibilitiesClient Ownership & Relationship Management Own a portfolio of active clients end-to-end Act as the single point of contact post-onboarding Lead regular client check-ins, reviews, and planning calls Control scope, timelines, and expectations without escalation Identify risks early and prevent churn Strategy & Value Delivery Understand each client’s business model, goals, and constraints Translate business goals into clear execution plans for internal teams Ensur