Solution Engineer (Clearing Operations)

Logiciel Services, Llc · Karachi, Karachi District; Sindh, Pakistan

Solution Engineer Clearing Operations ( JP-241 )

• Solution Engineer Clearing Operations ( JP-241 )
  • Karachi
  • Permanent

Qualification :

Bachelor’s degree in computer engineering or equivalent

Experience :

0 – 2 years

Job Description :

• Able to investigate logs and provide resolution to assigned tickets.
• Provide Level 2 support and troubleshoot escalated queries.
• Perform configurations and testing in proto environments.
• Able to roll out configuration changes in Production.
• Handle real time Production issues and provide optimum solutions.
• Assign/escalate issues to relevant teams with complete details in a timely manner.
• Comprehend complicated issues and communicate to all internal and external stakeholders in a clear and concise manner.
• Analyze/document user requirements and create technical specifications.
• Efficiently deliver all assigned projects/tasks.
• Provide estimations of assigned work and work closely with Team Lead and GOPS management to ensure successful deliveries of all projects.
• Work closely with Customer/Client support, Relationship management, IT, Development and other Operations teams to ensure efficient outcomes.
• Review, manage & maintain knowledge base.
• Database knowledge SQL, Postgres, Ignite along with basic understanding of C would be a plus.