Solutions Architect

CTG is seeking to fill a Telecom OSS Solution Architect position for our client in Middletown, NJ. Overview: Business Analyst responsible for requirements, production support, and continuous improvement of telecom OSS platforms supporting TDM, IP, SD-WAN, and Network Functions on Demand services for a Tier-1 telecom environment. Key Responsibilities: Gather and analyze business requirements, user stories, and change requests for Enterprise wireline services. Identify functional gaps, assess impacts, and coordinate with product and application teams for resolution. Coordinate estimates, dependencies, and funding requirements for new enhancements. Provide functional analysis and production support for Sev-2/Sev-3 issues, including troubleshooting, workarounds, and root-cause resolution. Coordinate cross-functional incident bridges involving network engineering, service assurance, activation, and application teams. Analyze order fallout and operational trends to identify improvement opportunities and reduce Ticket-to-Order (TToR) ratio. Develop Methods