Customer Success Manager

ODN Digital Services · India

About ODN

ODN Digital Services is an e-commerce content and solutions company focused on creating high-quality digital experiences for brands and marketplaces. With expertise across catalog shoots, creative shoots, A+ content, 2D animations, marketing banners, and PDP pages, ODN helps brands improve their product presence and performance across e-commerce platforms. 

Responsibilities

• Develop and manage client relationships, acting as the primary point of contact to ensure satisfaction and long-term partnership.
• Leverage a strong understanding of the fashion & lifestyle category to provide valuable insights and recommendations to clients.
• Utilize knowledge of e-commerce marketplaces to optimize clients’ product presence, performance, and growth on various platforms.
• Oversee large sets of data for both internal and client use, ensuring data accuracy and using insights to improve account performance.
• Identify and capitalize on growth opportunities for clients by using a strategic blend of client relations and sales techniques.
• Collaborate with internal teams to develop tailored e-commerce strategies that align with clients’ goals. Conduct regular analysis and reporting on account performance, presenting actionable insights to clients and stakeholders.
• Manage multiple client accounts effectively, prioritizing tasks to meet deadlines and deliver exceptional service. 

Requirements

• 3–5 years of relevant experience in Account Management, Client Servicing, or Category Management, preferably within an agency, marketplace, e-commerce, or advertising environment.
• Proven experience as an Account, Client Servicing or Category Manager in an agency or marketplace, ideally within the e-commerce / advertising industry.
• Familiarity with e-commerce marketplaces, including their operational standards, best practices, and performance metrics.
• Strong analytical skills with the ability to manage and interpret large datasets for business insights and account management.
• Excellent interpersonal and communication skills, with a blend of client relations and sales acumen.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Bachelor’s degree in Marketing, Business, Fashion, or a related field (preferred).