Safeguards Account Access & Enforcement Operations Specialist

Safeguards Account Access & Enforcement Operations Specialist

Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
The Sage Group’s client, a Bay Area based AI safety and research company is looking for a Safeguards Access & Enforcement Operations Specialist. In this role, you’ll help run the human review behind how our client grants access to its most capable models and features, and how we respond when accounts are compromised, misused, or wrongly actioned. You’ll make case-by-case decisions against detailed written policy, document your reasoning, and communicate outcomes to customers and internal partners. The work is high-stakes and changes quickly, so it rewards precision, sound judgment, and comfort applying rules that evolve often.Important context for this role: In this position you may be exposed to sensitive content, including material related to cybersecurity misuse and other high-risk domains.
ResponsibilitiesReview applications and eligibility for trusted and special access programs, including requests tied to sensitive research domains and to regions where access is restricted, verifying organizational identity, stated use cases, and account history, and documenting a clear rationale for each decisionProvision, suspend, and revoke access according to runbooks, keeping case records complete and current the same dayInvestigate reports of compromised accounts and leaked credentials, work with affected customers on remediation, and escalate patterns to detection and engineering partnersReview appeals of enforcement actions, gather context from internal teams and public sources, and recommend upholding or reversing decisions with a clear rationaleInvestigate ban evasion and clusters of related accounts, weighing multiple signals to decide whether accounts belong to the same actor and what action followsDraft customer notices and coordinate with account teams on approvals, violations, appeals outcomes, and access changesFlag gaps between written criteria and real cases, and suggest improvements to runbooks, review checklists, and toolingSupport surge volume during launches and expansions, and report regularly on queue size, turnaround, and outcomes
You may be a good fit if youHave 2+ years in fraud and risk analytics, marketplace or payments risk, recidivism or multi-accounting workCan hold many detailed, evolving rules in your head and apply them consistentlyWrite clear, concise decision rationales and customer-facing communicationsKeep meticulous records and understand that every decision needs an audit trailKnow when a case is clear-cut and when it needs escalation, and escalate with a crisp summaryLearn quickly and adapt as new processes are stood up and revisedWork well both independently and with xzbcwsv policy, enforcement, engineering, and sales partnersHave a genuine interest in AI safety and responsible deployment
Strong candidates may also haveA cybersecurity background (security operations, incident response, or threat intelligence), especially for account compromise and security-related access decisionsExperience with business verification, due diligence, sanctions screening, or export controlsExperience with appeals, recidivism, or linked-account investigations, including SQL or link-analysis toolsFamiliarity with AI or ML research, enough to judge whether a stated research use case is credibleExperience running enterprise or partner access programs, including onboarding and offboardingExperience using AI tools to scale review workflows
Duration: 6 Months, opportunity to extendLocation: Remote; New York CityPay: $120/hour