IT Remote Support Specialist (Remote)
Metropolitan Ministries Inc. · Tampa, Florida, United States
FULL TIME
Job Description
If you’re looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.
If you want to know about the requirements for this role, read on for all the relevant information.
Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.
Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.
· PTO is offered to full-time and part-time employees.
· 11 days of PTO and 10 paid holidays annually.
· 15,000 in employee Life Insurance paid for by Metropolitan Ministries.
· Employee Assistance Program
· Tuition reimbursement program
· Training and career development.
· The IT Support Specialist’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes installing, diagnosing, repairing, maintaining, upgrading all PC hardware, software and equipment to ensure optimal performance. Receiving, prioritizing, documenting, and actively resolving end user help requests.
Troubleshoot problem areas (in person, remote, by telephone, or via e-mail) in a timely fashion and provide end-user assistance.
Assist systems staff when deploying new software and upgrade installations.
Provide quality technical support services and customer service on a consistent basis.
Support relating to technical issues involving Microsoft's core business applications and operating systems
Support for client-specific applications including cloud-based services
Basic technical support at the network level: Troubleshoot a variety of computers, IP phones, peripherals, networking, or related software and hardware issues.
Provide and apply accurate and efficient technical and practical solutions to solve customer issues.
Document detailed and accurate technical notes regarding each customer issue and steps taken to resolve it throughout the customer interaction, ensuring completion before closing service requests.
Maintain technical asset inventory.
Develop user training manuals, help sheets, frequently asked questions and procedures.
Consistently meet and exceed goals and service levels for customer service, technical quality and first call resolution.
Meet personal goals and actively contribute to the achievement of team and organizational targets/goals as stated on the KPI and in the annual plan. Computer science coursework or equivalent work experience: A+ and/or Network + certifications are a plus. A minimum of 3-years of experience in a help desk support environment is required. Experience with service desk ticketing systems. Experience supporting Microsoft Office 365. Experience with Active Directory (account management).
Troubleshooting of Microsoft Windows operating systems. Troubleshooting of Mobile and tablet operating systems such as Android and iOS. Able to keep organized and efficient while handling multiple tasks or multiple customers at the same time. Must be able to tolerate outdoor temperatures consistent with Florida climate and endure prolonged standing/walking/bending/stooping and stretching. Must give in-person, hands-on help at the deskside level and may be asked to work in an outdoor environment.
Must demonstrate legal authorization to work in the United States. Must be able to communicate effectively in English. Must be able to work flexible schedules during the holiday season (October-December) and special events. Able to work regular hours with possible weekend work, open availability and flexibility as needed, we are a 24/7 operation and some local travel may be required.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.
Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 813-209-1083 or via email at Daryl. xzbcwsv 19-20 Hourly Wage
Remote working/work at home options are available for this role.
If you want to know about the requirements for this role, read on for all the relevant information.
Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.
Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.
· PTO is offered to full-time and part-time employees.
· 11 days of PTO and 10 paid holidays annually.
· 15,000 in employee Life Insurance paid for by Metropolitan Ministries.
· Employee Assistance Program
· Tuition reimbursement program
· Training and career development.
· The IT Support Specialist’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes installing, diagnosing, repairing, maintaining, upgrading all PC hardware, software and equipment to ensure optimal performance. Receiving, prioritizing, documenting, and actively resolving end user help requests.
Troubleshoot problem areas (in person, remote, by telephone, or via e-mail) in a timely fashion and provide end-user assistance.
Assist systems staff when deploying new software and upgrade installations.
Provide quality technical support services and customer service on a consistent basis.
Support relating to technical issues involving Microsoft's core business applications and operating systems
Support for client-specific applications including cloud-based services
Basic technical support at the network level: Troubleshoot a variety of computers, IP phones, peripherals, networking, or related software and hardware issues.
Provide and apply accurate and efficient technical and practical solutions to solve customer issues.
Document detailed and accurate technical notes regarding each customer issue and steps taken to resolve it throughout the customer interaction, ensuring completion before closing service requests.
Maintain technical asset inventory.
Develop user training manuals, help sheets, frequently asked questions and procedures.
Consistently meet and exceed goals and service levels for customer service, technical quality and first call resolution.
Meet personal goals and actively contribute to the achievement of team and organizational targets/goals as stated on the KPI and in the annual plan. Computer science coursework or equivalent work experience: A+ and/or Network + certifications are a plus. A minimum of 3-years of experience in a help desk support environment is required. Experience with service desk ticketing systems. Experience supporting Microsoft Office 365. Experience with Active Directory (account management).
Troubleshooting of Microsoft Windows operating systems. Troubleshooting of Mobile and tablet operating systems such as Android and iOS. Able to keep organized and efficient while handling multiple tasks or multiple customers at the same time. Must be able to tolerate outdoor temperatures consistent with Florida climate and endure prolonged standing/walking/bending/stooping and stretching. Must give in-person, hands-on help at the deskside level and may be asked to work in an outdoor environment.
Must demonstrate legal authorization to work in the United States. Must be able to communicate effectively in English. Must be able to work flexible schedules during the holiday season (October-December) and special events. Able to work regular hours with possible weekend work, open availability and flexibility as needed, we are a 24/7 operation and some local travel may be required.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.
Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 813-209-1083 or via email at Daryl. xzbcwsv 19-20 Hourly Wage
Remote working/work at home options are available for this role.