Regional Operations Manager

Ridhira Group - Building World's largest Wellness Communities · Andhra Pradesh, India

Regional Operations Manager - Multi-Unit Retail & Services Operations

Hyderabad (Pan-India Travel) Ode by Ridhira (Ridhira Group)

About Ode by Ridhira

Ode is one of India's fastest-growing premium consumer-services brands and the wellness arm of the Ridhira Group - 40+ outlets across airports, luxury hotels, premium malls and high-street flagships, with a large and growing membership base. We run our centres like high-performance retail businesses : tight unit economics, strong SOPs, and a relentless focus on guest experience.

Role Overview

A hands-on, field-intensive leadership role owning day-to-day operations, P&L, service quality and team performance across a cluster of outlets. This is a floor-first role for someone who has scaled and run multi-location consumer-services or retail businesses - spa/salon/clinic experience is welcome but not required .

Key Responsibilities

- Own complete P&L for assigned outlets - revenue, cost control, EBITDA margin,

- Drive revenue via membership/subscription sales, renewals, upsell, cross-sell and footfall-to-conversion

- Improve core retail metrics - staff productivity, utilisation/occupancy, retention,

- Enforce SOPs, service protocols, hygiene, guest safety, quality benchmarks

- Track NPS () and mystery audits; own the guest experience

- Recruit, train, mentor and manage floor + front-office teams; control attrition

- Run operations across formats - airport, hotel, mall, high-street

- Manage inventory, retail products, procurement, shrinkage

- Ensure statutory, lease, Shops & Establishments (), GST and operational compliance

- Support new-outlet launches, pre-opening, fit-outs, ramp-up

Preferred Candidate Profile

- 9-15 years in multi-unit / cluster / area operations in any professionally-run consumer-services or retail format

- Backgrounds welcome: salon, spa, skin/aesthetic clinics, optical, diagnostics, QSR/café, fitness, fashion & beauty retail, hospitality, banking-retail branch ops

- Proven ownership of 4+ outlets with full P&L

- Strong on membership / subscription revenue models

- Comfortable travelling 60%+

- Data-fluent: POS, CRM, dashboards, roster tools (Zoho, or similar)

Preferred Experience

- Airport / hotel / mall / high-street retail operations

- Teams of 400+

- Pre-opening & new-unit launches

Target backgrounds (illustrative):

Kaya Kaya Skin Clinic VLCC Enrich Salons Lakmé Salon Naturals Jean-Claude Biguine Four Fountains Tattva O2/Ode Oliva ClearSkin Lenskin/ Lenskart Titan Eye+ Starbucks India Domino's Third Wave Cult.fit Shoppers Stop Nykaa retail and similar multi-location consumer businesses.

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