Officer Joint Shop

PTCL.Official · Karachi division, Pakistan

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability

PTCL Group Vision & Values:

With a clear vision to become the largest technology player and champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:

• Be Resilient
• Think Big
• Win Every Battle
• Value Success

IN THIS ROLE YOU WILL:

Be responsible for ensuring service quality and compliance with organizational standards, SOPs, and customer-handling guidelines. The role involves enhancing customer satisfaction as measured through CSAT scores, mystery shopping results, and service quality assessments. The incumbent will ensure efficient shop operations, adherence to shop standards, achievement of assigned commercial targets, and revenue enhancement through effective sales and service delivery. The position also requires taking ownership of team development and performance improvement, ensuring compliance with the organization's framework, and maintaining strong product and process knowledge to improve service efficiency, customer experience, and overall business performance.

HOW CAN YOU EXPRESS YOUR TALENT:

• Ensure service quality compliance and adherence to organizational policies, SOPs, and customer-handling standards.
• Enhance customer satisfaction by improving CSAT scores and ensuring positive mystery shopping results.
• Drive revenue growth and achieve assigned commercial targets through effective sales and service delivery.
• Ensure service efficiency and compliance with established shop standards and operational procedures.
• Take ownership of team development, performance improvement, and capability building.
• Ensure 100% compliance with the organization's framework and take appropriate corrective actions where required.
• Maintain effective knowledge management by ensuring up-to-date knowledge of PTCL products, services, and processes.
• Identify opportunities to improve customer experience, operational efficiency, and overall business performance.

WHAT YOU NEED TO BE SUCCESSFUL:

Qualification:

Education:

• Minimum bachelor's degree is required.

Technical Competency:

• MS Office
• CRM

• PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.