Inside Sales Manager

Hoora · India

Inside Sales Manager

Company: Hoora Technologies

Location: Nagpur (On-site)

Experience: 3-5 years

Employment Type: Full-time

About Hoora

Hoora is a full-stack vehicle care platform built to simplify how India maintains and manages its cars and bikes. Positioned as India's #1 Car & Bike Care App, Hoora brings every essential automotive need into one seamless ecosystem. From doorstep car and bike wash to end-to-end service, insurance support, challan management, and a curated marketplace for products and accessories, Hoora functions as a complete 360° vehicle companion. Powered by technology, on-demand logistics, and trained professionals, the platform replaces fragmented automotive experiences with one integrated solution. Hoora's mission is simple: make vehicle ownership effortless, accessible, and reliable, whether it's routine cleaning, urgent servicing, compliance needs, or upgrading your ride.

Candidate Profile & Qualifications

• Qualification: Any Graduate (Minimum 60% or 6.0 CGPA across 10th, 12th, and Graduation).
• Industry Preference: Candidates with past experience in Ed-Tech (e.g., Byju’s, WhiteHat Jr, Allen, PhysicsWallah) or Real Estate/Hospitality (e.g., Property Pistol, Mahindra Bloomdale, Lodha, Tata Capital Heights, Godrej Anandam, Mahindra Holidays) are highly preferred.
• Large-Scale Leadership: Proven experience managing large sales structures (50+ Team Leads and Associates) with complete P&L accountability and a strong track record of high-ticket deal closures.
• Data-Driven Decision Making: Demonstrated ability to leverage data analytics and business intelligence tools to interpret sales patterns and drive strategic, real-time commercial decisions.
• Communication & Negotiation: Exceptional verbal and written communication skills with strong proactiveness to manage high-ticket closures, drive team pitch quality, and resolve customer escalations.
• Technical Skills: Advanced proficiency in data analytics, reporting tools, MS Office (Excel, PowerPoint, Word), and hands-on experience with enterprise CRM platforms.

Job Mission

You will take complete ownership of Hoora's Inside Sales division, driving P&L performance, scaling high-capacity sales operations, and leveraging data analytics for strategic decision-making. Your mission is to direct a multi-tiered sales organization (50+ TLs and Associates), drive aggressive deal closures, maximize customer onboarding and retention, and translate reporting metrics into profitable business growth across all vehicle service verticals.

Key Responsibilities

1. Strategic Leadership, P&L Ownership & Deal Closures

• P&L & Revenue Target Ownership: Take end-to-end accountability for department P&L, customer acquisition costs (CAC), unit economics, and target achievement across all teams.
• Large Team Management: Lead, mentor, and direct a 50+ member sales floor (Team Leads and Sales Associates), maintaining high energy, proactive execution, and performance accountability.
• Deal Closures & Escalation: Directly step into high-value lead negotiations, driving key deal closures and resolving complex client escalations to maintain high conversion velocity.

2. Data Analytics, Reporting & Strategic Decision-Making

• Data Analytics & Insights: Analyze daily sales metrics, funnel conversion drops, call metrics, and lead-to-deal performance to uncover revenue opportunities and eliminate operational bottlenecks.
• Executive Reporting: Build, maintain, and present detailed reporting dashboards for executive leadership, tracking core KPIs, revenue forecasts, CAC, and team productivity.
• Data-Driven Decision Making: Translate analytics and performance trends into actionable commercial decisions, dynamic team quota adjustments, and targeted pitch pivots.

3. Client Onboarding, Retention & Capability Building

• Onboarding & Retention: Drive cohesive customer onboarding and long-term retention strategies to maximize customer lifetime value (LTV) and minimize customer churn.
• Team Training & Maintenance: Establish structured training, onboarding, and skill-refresh frameworks to upskill Team Leads and Associates on product value propositions and closing tactics.
• Process Refinement: Continuously optimize call scripts, objection-handling frameworks, and CRM workflows based on reporting data to drive conversion improvements.

Hoora Employment Policies

• Performance Culture: We operate on a standard 12-month appraisal cycle, offering a one-time performance review after the first 6 months of employment to reward early impact.
• Work Days: 6 days a week (Monday to Saturday, 10 AM to 7 PM).
• Leave Policy: Two leaves every month.

Selection Process

HR Shortlisting - R1 - R2 - R3