Manager - Quality

Job Description 1. Raw Materials & Packaging Compliance Ensure raw material compliance with quality parameters and taste evaluation. Approve MRIN (Material Receipt & Inspection Note) for raw materials and packaging materials. Vendor qualification, documents verification (COA, SAQ, PM specs, certifications, sustainability requirements). Packaging material validation, artworks, and labels control. Supplier audits and periodic performance evaluation. 2. Production & Process Quality Oversee agglomeration and other product quality checks. Conduct FG (Finished Goods) Second Pass Verification and documentation. GMP, hygiene controls, and compliance verification. PRP (Pre-requisite Programs) controls and documentation. Pest control compliance monitoring and effectiveness verification. Calibration, ALC documentation, and sample data management. 3. Quality Systems & Documentation All departmental document control and record management. Ensure compliance with Food Safety, QMS (ISO/FSSC 22000), Social, and Sustainability standards. Objective setting, evidence preparation, and documentation for audits. Contracts, specifications, COA, and outgoing documents control. Outgoing COA verification and sign-off. MIS reports preparation (Quality, Budget, Certification, and Sustainability). 4. Compliance & Certification Sustainability audits documentation, Organic coffee documents, and traceability accountability. Social compliance audit preparation (SMETA/SA8000/SEDEX or equivalent). Certification audits follow-up (FSSC 22000, Organic, Rainforest Alliance, Fairtrade, etc.). Regulatory compliance (FSSAI, EU, USFDA, Codex, etc.) for products and packaging. All PRPs and CCPs validation, monitoring, and verification. 5. Cross-functional Support & Systems NetSuite entries verification and quality follow-up. Payment follow-up related to certifications, inspections, and inventory quality charges. Training & development of inter-departmental staff on quality systems and hygiene practices. 6. Continuous Improvement & Leadership Lead quality improvement initiatives across departments. Drive digital quality documentation and data analytics for decision-making. Support product development with sensory evaluation and shelf-life studies. Establish strong vendor partnerships through continuous quality improvement. People management, mentoring, and competency development of the QA/QC team.