Lead Workforce Orchestrator: Forecasting & Scheduling

Mashreq NEO CORP · Karachi, Karachi District; Sindh, Pakistan

Mashreq NEO CORP is seeking a senior professional to lead Workforce Strategy, Forecasting & Capacity Planning in Karachi. You will own long-, medium- and short-term demand forecasts across voice, email, chat, social media and complaints, translating business activity into staffing plans.

You will design forecasting methodologies, run scenario models, and lead annual planning cycles. The role also covers scheduling, real-time management, analytics, governance and risk readiness to sustain service