Expert Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

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Key BenefitsExciting Opportunity with Comprehensive BenefitsTake Home Vehicle: Provided exclusively for company use, ensuring convenience and efficiency in your daily tasks.Day One Benefits: Access your medical coverage and 401k plan right from the start of your employment, ensuring your health and future are prioritized immediately.Competitive Vacation Time: Enjoy 4 weeks of vacation time, allowing ample opportunity for rest and recreation.
Job SummaryThe Elite/Lead Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role works with more advanced and multi/complex systems, proactively troubleshoots systems, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers. This role is responsible for the escalation and leveraging appropriate company resources to address issues, both with personnel and customers.
ResponsibilitiesTo perform the job successfully, an individual must be able to perform each essential duty satisfactorily.Create and maintain safe working environment and culture within the organizationTake care of company propertyDemonstrates high impact culture through innovation, accountability andempowermentMust be able to function in a team environmentUsually works with little to no supervisionWorks independently and has ability to lead/coach/guide/motivateRequirementsSome travel required- 10-15%Work within Los Angeles areaDriving RequirementsAbility to obtain and maintain privileges to drive a company vehicleDriver Application for EmploymentMotor Vehicle Report (MVR)Forms:Driver Disclosure and ReleaseEmployee Applicant Drug and Alcohol StatementDriver Certificate of ViolationsDriver Statement of On Duty Hours Road Test o Copy of Driver’s LicenseCopy of Medical Certificate
High Impact BehaviorsContinuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.Education & Experience RequirementsHS diploma or equivalentPreferredTechnical military backgroundTech Cert, Degree or industry specific license(s)Experience RequirementsAbility to obtain all required customer clearances (TWIC, DISA, etc.)Ability to obtain DOT Medical cardClean driving recordWork experience preferred5 to 7 years of technical work experienceSkill RequirementsElectrical, mechanical, diesel, fusion experience depending on business unitWork without direct supervision and provides coaching/training to junior-level techniciansTechnically soundExperience with Microsoft Office including smart devicesMust have customer service experienceDemonstrates critical thinking and troubleshooting abilitySynthesizes technical information and communicates it clearlyDerives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways
Job postings will include a wide salary range, with each role's pay falling within that range. The starting ranges if $32-36Hr is based on factors such as skills, experience, location, and market conditions.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. xzbcwsv Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation