Director of Support Ops (Remote) | AI-Driven Service

Harris Computer · United States

Cayenta, a division of Harris, is seeking a Director of Support Services to join its management team. This remote role invites candidates in the US and Canada, with approximately 25% travel.

The director will lead the Support organization, drive operational excellence, and improve the customer experience for our software customers. Responsibilities include coaching and evaluating managers, optimizing service delivery, and partnering with VP and Finance to manage budgets, KPIs, and billing.