Sales Operations Strategy and Planning Manager

ServiceNow · Remote, United States

That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. Were building an AI-native culture where technology and talent are unstoppable together. We are seeking a highly motivated Senior Sales Operations Strategy and Planning Manager to support our AWS, Azure, Google Cloud Sales Organization. You will be joining a fast-paced, high-growth organization that is delivering against one of ServiceNow’s biggest priorities.
This is an individual contributor role operationally supporting a sales team to achieve their business objectives and quota.
Drive operational readiness of AWS, Azure, Google Cloud Sales geographical and GTM program expansions
Be the Subject Matter Expert on AWS, Azure, Google Cloud Sales GTM operations in all transformation programs.
Own and drive sales GTM operations deliverables in all transformation workstreams.
Assess and resolve operational impacts/gaps/risks of transformation changes; ensure launches are successful with no disruption to sales cycle and rep compensation.
Understand transformation impact to sales territories and quotas and drive needed actions.
Lead all operational annual planning activities for the AWS, Azure, Google Cloud Sales Organization
Own sales territory analysis and design, compensation plan design, quota modeling and headcount plans / tracking. Collaborate with cross-functional planning team to understand, document, communicate and drive planning calendar and deliverables.
Coordinate annual planning across AWS, Azure, Google Cloud Sales operations and ensure all deliverables are met correctly and on time.

Must have 8+ years experience in a software Sales GTM organization, driving sales planning and sales transformation programs.
Proven experience in sales planning function: Territory and coverage design, sales compensation design, and target setting and attainment.
Deep understanding of sales GTM motions and ecosystems: direct and channel; AWS, Azure, Google marketplaces sales motions a plus.
Proven program management expertise.
must be able to synthesize and distill the very complex into simple and clear messages, articulating challenges, impact, risk, and recommendations.
Proven ability to connect the dots across functions to understand impact and risk.
For positions in this location, we offer a base pay of $139,900 - $218,551 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.

To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
For positions requiring access to controlled technology subject to export control regulations, including the U.Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Flexible or Remote