Desktop support engineer - healthcare imaging / eye care equipment support

Desktop Support Engineer - Healthcare Imaging / Eye Care Equipment Support

Location: Bangalore / Chennai

Experience: 3+ Years

Employment Type: Full-Time

About the Role

We are seeking a Desktop Support Engineer with hands-on experience supporting Healthcare Imaging, Eye Care, Diagnostic, or Medical Equipment environments. The ideal candidate should have strong expertise in Windows desktop support, device connectivity troubleshooting, healthcare IT workflows, and end-user support within hospitals, clinics, or diagnostic centers.

Key Responsibilities

Install, configure, and support Windows desktops, laptops, and peripherals used with healthcare and eye-care equipment. Troubleshoot connectivity issues between PCs and medical devices, imaging systems, and diagnostic equipment. Configure and maintain healthcare applications and device interfaces. Support imaging environments including PACS, RIS, DICOM, HL7, and related healthcare workflows. Diagnose and resolve hardware, software, printer, and network-related issues. Manage incidents and service requests through ticketing tools while meeting SLA requirements. Work closely with vendors and field engineers for device installation, maintenance, and issue resolution. Provide technical assistance and training to clinicians, technicians, and end users. Maintain detailed documentation of incidents, troubleshooting activities, and resolutions. Escalate complex technical issues to higher-level support teams when required.

Mandatory Skills

Windows 10/11 Desktop Support Laptop/Desktop Hardware Troubleshooting Active Directory User Administration TCP/IP, DNS, DHCP, VPN Troubleshooting Service Now or other ITSM / Ticketing Tools End User Computing (EUC) Support Printer & Peripheral Device Support Strong Customer Service and Communication Skills

Highly Preferred Experience

Healthcare Imaging Systems

Eye Care Equipment Support

Diagnostic Device Support

PACS Administration

RIS / VNA Support

DICOM & HL7 Protocols

Radiology / Ophthalmology Equipment Integration

Medical Device Connectivity Troubleshooting