Senior/Staff Forward Deployed Architect

Within · San francisco, United States

Digital Transformation gave rise to a $600B consulting Industry. AI Transformation will be 10x bigger and will be delivered through agents. Our AI discovers how work actually happens across every team and application, Structures it into a living Context Graph, and Improves it continuously.
ServiceNow mapped 900+ processes in 9 days. DoorDash captured 3,800+ finance operations in 14 weeks. Thats not a project. Thats compounding intelligence.
OpenAI, Google, DoorDash, and Stripe use Within to transform how they transform. We shipped GPT-4 document chat within 12 hours of OpenAIs API launch.
We move fast, reward agency, and care deeply about our customers, our team, and our mission.
Within helps enterprises turn time-consuming human work into work performed by AI agents. This contributes to the Work Brain: a structured, evidence-backed picture of workflows, decisions, exceptions, and the systems involved. Customers use this context to identify opportunities and build skills and agents grounded in how work actually happens.
As a Forward Deployed Architect (FDA), you help customers turn their business objectives and captured workflows into working skills and AI agents. Customer Success helps establish the objective and coordinates discovery. You lead the agent-building engagement: assess opportunities, facilitate decisions with stakeholders, build and evaluate prototypes, and guide the customers team toward deployment and measurable impact.
This is a hands-on, customer-facing architecture role. You will build agents and advise customer developers on implementation and operations. You will work closely with customers while partnering with a Customer Success Manager who helps manage the broader relationship. Our aim is to build lasting capability within the customers organization so its teams can continue developing and improving agents independently.
We expect you to take ownership of your first customer engagement within 30 days and to grow to a portfolio of five or more engagements over time.
Enterprise agent architecture

— You design reliable agents and skills, selecting the right architecture for the problem, from deterministic workflows to agent loops and more elaborate orchestration. AI-native execution

— You experiment continuously with leading models, coding agents, harnesses, and techniques to improve the speed and quality of your work. You thrive in complex environments

— You enjoy solving unfamiliar problems in customer environments, even when the path forward is unclear. Enterprise delivery experience

— You understand the practical constraints of shipping into customer environments, including access, security reviews, testing, governance, procurement, and competing priorities.
Lead customer agent-building engagements

— Partner with Customer Success on objectives and discovery, then lead the agent-building work: align stakeholders on scope, facilitate working sessions, establish a practical plan, and coordinate with customer business owners and developers.
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Select and design high-value agents

— Use captured processes and business context to prioritize opportunities, develop a credible business case, and design agents suited to each customers systems and maturity.
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Guide production and adoption

— Work with customer teams on integrations, hardening, security, evaluations, UAT, human handoffs, workflow changes, training, and rollout. Focus on business impact

— Define success measures, support customers in tracking results, and use ROI and problem-solving judgment to guide the engagement. Improve the playbook

— Share reusable architectures, evaluations, product feedback, and delivery lessons so subsequent engagements move faster.
Equity

in addition to competitive cash compensation
~100% Employer-Paid Medical, Dental & Vision options!
~ Relocation support to San Francisco Bay Area (where applicable)
~ Office-related Perks:
~ BART or Caltrain to the office? : Contribute pre-tax funds to a Parking & Transit account, and you will never be taxed for it!
~ Lunchtime, Leveled Up

: Enjoy curated local eats delivered to the office daily to enjoy with the team over an engaging conversation
~ Safe & Secure Bike Room

: Commute in and safely store your bike.

Within provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.