Executive - Patient Care Specialist (Fresher)

Who We Are: At Vianam Healthtech Pvt. Ltd. (HexaHealth), we are dedicated to building a platform that helps users select the right hospital or surgeon for their surgical procedures. Our goal is to become synonymous with surgery information and discovery. We are committed to constructing India's largest hospital network, ensuring a seamless and stress-free hospital experience for our patients. What We Are Looking For: We are seeking compassionate and driven individuals to join our team as Patient Care Specialists. The ideal candidates will possess excellent communication skills, a patient-centric attitude, and a proactive mindset. What Our Expectations Are: - Patient-centric attitude - Ability to handle multiple tasks effectively - Proactive & determined mindset - Strong problem-solving skills - Excellent communication skills - Flexibility & Adaptability What You Will Do: As Patient Care Specialist, you will serve as a crucial link between the company and our patients. Your primary responsibilities will include: 1. Patient Education and Engagement - Respond to inbound patient inquiries by engaging in informative discussions about HexaHealth’s services, highlighting how our solutions can enhance their healthcare experience. - Provide a clear and personalized overview of HexaHealth’s offerings, ensuring patients understand the full range of benefits available to them. 2. Needs Assessment and Service Recommendation - Assess each patient's health needs and concerns through attentive listening to identify how HexaHealth’s services can meet their specific requirements. - Guide patients in selecting suitable hospitals or doctors from our network, offering personalized recommendations that align with their healthcare needs. 3. Supportive Information Sharing - Provide accurate, helpful information throughout the patient’s decision-making process, answering questions, clarifying service details and assisting with the next steps to ensure they feel informed and supported.