Customer Service Representative (CSR)

Applications due by August 17h, 2026 Job Description Pay Range DOE: $19.00-25.00/hour Work Schedule: Monday-Friday, 7:00AM-4:00PM (1 hour lunch) Work Location: Wheat Ridge, CO 80033 This position is eligible for Paid Sick and Safe Time (PSST) under the Healthy Families and Workplaces Act.

JOB SUMMARY:

ESSENTIAL FUNCTIONS:

* Respond promptly to customer inquiries; processing sales orders, customer returns, corresponding to shipment delays, and providing quotations for all products.

• Create professional bids, quotations and proposals.
• Coordinate customer visits if needed and answer the phone or attend to

someone walking through the door.

• Create product samples and send out to clients or fulfill their questions.
• Track shipments closely to ensure timely delivery to customer, along with

making sure artwork is approved and nothing is stuck in the approval period. * Correspond regularly with Supply Chain to follow completion of overseas orders from start to finish. * Communicate with the Sales Team, customers, and art department to ensure a satisfactory and timely resolutions. * Able to respond to internal and external customer inquiries providing professional, customer-facing interaction by phone, email or in person; manage customer complaints, even when handling unpleasant customers with discretion and tact.

• Obtain functional knowledge of all label products.
• Communicate regularly with management regarding work flow, operations, and

opportunities for streamlining current procedures.

• Attend and present production meetings.
• Back up to team members as needed.

QUALIFICATIONS:

• 2 or 4-year college degree or relevant work experience.
• High level of professionalism and interpersonal skills to handle all aspects

of customer service and project management. * Strong working knowledge of customer service principles, practices and skills. * Customer focused attitude, passion for quality and a willingness to quickly cultivate product expertise. * Demonstrate ability to prioritize, problem solve and manage numerous projects on tight deadlines. * Intermediate computer skills and knowledge of MS Office Suite, and able to learn industry standard software.

• Familiarity with enterprise resource planning systems
• Professional level written and verbal communication skills, strong

decision-making ability and attention to detail. * Ability to work well with all levels of internal management and staff, as well as, outside customers and suppliers. * Demonstrated ability to work with a diverse team and remain professional under pressure. * Have their own camera that shoots 4k or higher. Education: * High school diploma or equivalent education. Other Requirements: * Must pass conditional post offer background investigation and drug screen. Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA) Heavy: 45 lbs & over - NEVER Moderate: 15-44 lbs - OCCASIONALLY Light: 14 lbs & under - OCCASIONALLY

CARRYING:

Heavy: 45 lbs & over - NEVER Moderate: 15-44 lbs - OCCASIONALLY Light: 14 lbs & under - OCCASIONALLY

PUSHING/PULLING - CONTINUOUSLY

REACHING:

Above Shoulder - OCCASIONALLY At Shoulder - OCCASIONALLY Below Shoulder - OCCASIONALLY

TWISTING - OCCASIONALLY

BENDING - OCCASIONALLY

KNEELING/CRAWLING - OCCASIONALLY

SQUAT - OCCASIONALLY

CLIMBING:

Use of legs only (stairs) - OCCASIONALLY Use of arms & legs (ladders) - NEVER

HEARING - CONTINUOUSLY

VISION:

Visual, close - CONTINUOUSLY Visual, distant - CONTINUOUSLY Visual, depth perception - CONTINUOUSLY

HANDS/FINGERS:

Simple grasping - CONTINUOUSLY Fine Manipulation - CONTINUOUSLY Repetitive Movements - CONTINUOUSLY

WALKING - OCCASIONALLY

STANDING - OCCASIONALLY

SITTING - CONTINUOUSLY

SPEAKING - CONTINUOUSLY

OTHER, please describe –