Regional Director of Operations
LTD Hospitality Group · Virginia beach, United States
FULL TIME
Job Description
Benefits:
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
- Wellness resources
- 401(k)
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
About LTD Hospitality Group
LTD Hospitality Group is a second-generation, owner-operated hospitality company founded in 1983. We own and manage Marriott, Hilton and IHG hotels across Virginia and Maryland, and growing YourSpace, our own extended-stay brand, through ground-up development. That combination is rare: the operating discipline of a branded portfolio, the speed of a family company, and a seat at the table as a new brand scales.The role
As Regional Director of Operations, you will own the results of a region: profit, revenue, guest experience and people. You will have real authority, direct access to the C-Suite and ownership, and no layers of bureaucracy between a good idea and its execution. In return, we expect clear accountability: you will know your numbers, tell us what they mean, and move them. This role is for a leader who has already run a hotel well, now wants to make every hotel in a region run better, and would rather be measured on outcomes than on effort.Why leaders join us
- Owner proximity. You present directly to the people who make the capital decisions, so your recommendations become actions fast.
- A brand in growth mode. Strong leaders help shape YourSpace operating standards and are first in line as the platform grows.
- Multi-brand range. Select-service, extended-stay and full-service experience across three major franchisors builds a career few single-brand roles can.
What you will own
Profitability and financial health
- Own each hotel's P&L, GOP and EBITDA against budget, forecast and prior year, with flow-through as the core measure.
- Lead the rolling weekly and monthly forecasts with each GM.
- Manage labor productivity by department (hours and cost per occupied room), scheduling to demand.
- Drive cost-per-occupied-room discipline, use group purchasing where it beats local spend, and prioritize capital and PIP spend with Facilities.
Revenue generation
- Optimal RevPAR Index (RGI) and market share against each hotel's competitive set.
- Ensure GM engagement with Revenue Management and Sales monitoring pace, pickup, segmentation performance and pricing.
- Protect rate integrity and channel mix, and grow F&B, meetings and ancillary revenues.
Guest service and brand standards
- Own guest satisfaction, Net Promoter and online reputation results on Marriott, Hilton and IHG platforms.
- Keep every hotel in good standing on brand QA audits. No hotel should ever be surprised by an audit result.
- Lead structured property visits with documented findings, actionable item owners and due dates, followed up until closed.
- Help refine and launch YourSpace operating standards as the brand grows.
Culture and talent development
- Recruit, coach and evaluate General Managers, and build a ready-now successor for every GM seat.
- Mentor department heads so our next GMs come from inside.
- Model our values and enforce safety and employment-law compliance (wage and hour, tip practices, I-9, OSHA).
Executive reporting
- Deliver a weekly regional flash to the Leadership Team each Monday: prior-week results, 30/60/90-day pace, risks and asks.
- Present a Monthly Business Review for each hotel and quarterly ownership presentations a non-operator can follow in fifteen minutes.
What you bring
Experience
- 10+ years in hotel operations, including at least 3 years as a General Manager with full P&L ownership
- 3+ years in a multi-property role (Area GM, Regional Director, Director of Operations or equivalent) overseeing at least five hotels in a region, ideally across more than one brand family
- Experience with at least two Marriott, Hilton and IHG; select-service and extended-stay depth is essential, full-service experience is a strong plus
- A documented record of moving RevPAR Index, GOP margin and guest scores at the same time
- Renovation or PIP experience, and working with lenders, asset managers or institutional owners, is highly valued
- Bachelor's degree in hospitality, business or finance preferred; equivalent experience considered. CHA or similar certification is a plus
Skills
- Fluent in USALI P&Ls, flow-through analysis, budgeting and forecasting
- Reads STR/CoStar reports fluently and builds commercial strategy from them
- Labor modeling and productivity management by department
- Brand QA programs and guest-satisfaction platforms across the major franchisors
- Employment-law fundamentals: wage and hours, tip credit, leave and documentation
Systems
- Brand PMS platforms: Marriott Stay PMS (or its predecessor), Hilton OnQ and IHG Opera Cloud
- STR/CoStar benchmarking and revenue management tools
- Cloud accounting and AP platforms (we use Docyt) and payroll systems
- Advanced Excel, Power BI, Tableau or Looker is a strong plus
- Comfort using AI tools to speed up analysis and reporting
How you work
- Exceptionally organized. You run every hotel in the region through a predictable weekly rhythm, and nothing falls through.
- Clear communicator up and down: as comfortable with a housekeeper at 9 a.m. as with an investor at 4 p.m.
- Coach first, enforcer when needed. You build GMs who can run without you, and act quickly when one cannot.
- Owner's mindset. You spend company money as if it were your own.
- Calm under pressure and candid when the news is bad.
Requirements
- Based in or willing to relocate to Hampton Roads, Virginia
- Regular travel across the region, including overnight stays; roughly 60% of time at properties
- Valid driver's license and reliable transportation
What we offer
- Competitive base salary of $105,000 - $135,000, plus an annual performance bonus
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Hotel stay discounts across the portfolio and brand partners
- Mileage reimbursement for driving between properties
- Professional development and a clear path for career growth
Details
| Company | LTD Hospitality Group |
| Location | Virginia beach, United States |
| Type | FULL TIME |
| Niche | general |