IT Support Technician III (503360)

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IDR is seeking an IT Support Technician III to join one of our top clients for an onsite opportunity in Englewood, CO.This position supports executive-level staff with computer equipment and related IT support within a highly regulated environment. The role involves delivering high-energy, customer-first support to VP-level executives and above, troubleshooting various hardware and software issues, and proactively anticipating their technology needs.Position Overview for the IT Support Technician III:Provide professional IT support to executive staff, including troubleshooting computers, printers, software, and peripherals.Anticipate and resolve technical issues proactively to minimize disruptions.Deliver exceptional customer service with a white glove support philosophy.Support IT standards related to computers, network technology, and peripherals in a highly regulated environment.Maintain high levels of punctuality and commitment to ensure long-term support stability.Requirements for the IT Support Technician III:4+ years of experience in Desktop Support, specifically supporting executives.Experience supporting in a highly regulated environment such as government or DoD.Strong knowledge of current IT technical standards related to computers, printers, network technology, drivers, and peripherals.Experience with ServiceNow or similar ticketing systems.High-level written and verbal communication skills with end users and demonstrated customer/solution ownership.What's in it for you?Full Benefits; Medical, Vision, Dental, and more!Opportunity to get in with an industry leading organization. xzbcwsv Why IDR?25+ Years of Proven Industry Experience in 4 major marketsEmployee Stock Ownership ProgramDedicated Engagement Manager who is committed to you and your success.Medical, Dental, Vision, and Life InsuranceClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.Compensation Details:$42.75/hr W2#LI-Onsite